Diagnostic Success Partner

This is a fully remote position, open to applicants in Texas.

📋 Description

• Enhance customer engagement with Antech’s complete diagnostic offerings, encompassing AIS, Sound, IHD/consumables, and cutting-edge reference lab products.

• Provide ongoing support to existing clients while aligning efforts with a designated region.

• Identify hospitals poised for expansion with Antech and devise strategies to facilitate client growth.

• Collaborate with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales team members to drive growth initiatives and address customer issues.

• Identify priority clients and partner with the field sales team to meet growth objectives.

• Regularly reach out to selected customers to deliver exceptional service and promote retention.

• Track monthly customer retention metrics and territory growth targets to uncover growth prospects and potential attrition risks.

• Work alongside Marketing and Sales teams to focus on customer retention and growth.

• Engage with hospitals both in-person and virtually to explore opportunities and provide necessary support.

• Inform clients about Antech's innovations, products, programs, and marketing tools aimed at growth.

• Utilize software systems to manage accounts and maintain accurate company records.

• Act as a subject matter expert on Antech’s product and service offerings.

• Participate in business meetings discussing hospital performance and growth potentials.

• Develop relationships with referral sources and connect Diagnostic Sales Managers with new business opportunities.

• Conduct research prior to site visits to anticipate challenges and enhance the customer experience.

• Organize daily support and customer-related activities at meetings.

• Gather, process, model, and analyze data to uncover opportunities.

• Direct issues to the appropriate team members for resolution.

• Engage in enterprise initiatives and special projects as assigned.

• Navigate complex situations consistently in line with Mars’ Five Principles and uphold integrity.

⛳️ Requirements

• A Bachelor’s degree in Animal Health, Biological Sciences, Lab Sciences, or a Business-related field, or relevant on-the-job sales experience.

• A minimum of 1-2 years of experience as a veterinary technician, laboratory technician, or medical assistant.

• At least 2 years of prior sales or customer service experience in a professional service environment is required.

• Strong preference for candidates with knowledge of Diagnostic services.

• Capability to maintain professionalism with both internal and external customers.

• Ability to interact positively with diverse individuals and departments.

• Effective communication skills with personnel at all levels via phone.

• Excellent interpersonal, communication, negotiation, and collaboration abilities.

• Strong analytical skills coupled with exceptional attention to detail.

• Self-motivated with the ability to work independently.

• A flexible and adaptable mindset.

• Quick learning ability for new and existing software.

• Proficient in analyzing and interpreting large data sets and translating them into actionable plans using the designated CRM.

• Must reside in Texas.

• Proficient in using Salesforce.com, RingCentral, Microsoft Teams, Microsoft Office, spreadsheets, databases, email, video conferencing, and the Internet.

🏝️ Benefits

• Paid Time Off & Holidays.

• Medical, Dental, Vision (Multiple Plans Available).

• Basic Life Insurance (Company Paid) & Supplemental Life Insurance.

• Short and Long Term Disability (Company Paid).

• Flexible Spending Accounts/Health Savings Accounts.

• Paid Parental Leave.

• 401(k) with company match.

• Tuition/Continuing Education Reimbursement.

• Life Assistance Program.

• Pet Care Discounts.

• Occasional travel may be required, up to 20% of the time.