Diagnostic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a designated territory of diagnostic clients, focusing on exceptional in-clinic laboratory installations and usage that align with clinical standards.

• Improve the customer experience after the sale.

• Supervise the installation, configuration, and connectivity of diagnostic devices and online systems.

• Offer technical assistance and support customer onboarding processes.

• Conduct regular customer engagements for training and education on the use, maintenance, and clinical advantages of diagnostic solutions.

• Address customer needs through consistent on-site and remote follow-ups.

• Provide technical assistance, troubleshooting, training, and educational support.

• Promote additional products, recognize potential leads, and work in collaboration with team members.

• Execute the installation and configuration of diagnostic devices, routers, network switch connections, Practice Management Software integrations, and online platforms.

• Organize resources, arrange calls, schedule travel, and manage the budget for the territory.

• Keep records of customer interactions and report expenses in a timely manner.

⛳️ Requirements

• Post-secondary education in biological sciences, business, or veterinary technology.

• Previous sales experience is essential.

• Strong skills in leadership and relationship development.

• Exceptional planning, organizational, and communication skills, both in writing and verbally.

• Proficient in consultative (solution) sales techniques.

• Thorough understanding of veterinary hospital operations, including laboratory and clinical processes, practice administration, staff training, and workflow management.

• Capable of interpreting scientific and medical data effectively.

• Strong computer and technical competencies.

🏝️ Benefits

• Health, dental, vision, and virtual care coverage.

• Pension plan contributions with matching.

• Personal spending account.

• Employee assistance program.

• Time-off policies that include vacation, float days, and volunteer days.

• Short-term and long-term disability insurance.

• Short-term incentive compensation.