Developer Community Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Build, develop, and lead Smartsheet’s developer community from its inception.

• Establish foundational elements, culture, and engagement initiatives within the community.

• Serve as the primary voice of the community by responding to inquiries and discussions across various platforms.

• Moderate channels, enforce community guidelines, and manage escalations effectively.

• Foster engagement through discussions, resources, and active threads.

• Conduct regular office hours and AMAs with internal team members.

• Support emerging contributors and link them to advocacy programs.

• Oversee the content calendar, creating and scheduling engaging content.

• Design developer challenges, prompts, and hackathons.

• Implement gamification and badging systems for user recognition.

• Assist in creating technical content such as tutorials, guides, and use cases.

• Convert community feedback, pain points, and feature requests into actionable insights.

• Manage bug reports and roadmap requests, ensuring resolution with community members.

• Report on community health metrics, including engagement rates, response times, and overall sentiment.

• Directly report to the Director of Community and collaborate with teams in Product, Engineering, Marketing, and Customer Success.

⛳️ Requirements

• 5 years of experience in Developer Relations or community management.

• Proven track record of building communities from the ground up.

• Demonstrated success in launching a community and driving initial engagement and membership growth.

• Experience in establishing governance, moderation, and content programs on platforms such as Slack, Discourse, or Reddit.

• A degree in Computer Science, relevant software engineering experience, or a background in open-source development.

• Familiarity with work management or automation platforms; experience with Smartsheet is a plus.

• Exceptional written communication skills, with the ability to craft technical, warm, and human responses for all user levels.

• Capacity to manage a content calendar that balances evergreen educational content with timely challenges.

• Empathy for developers and the ability to handle sensitive feedback with discretion.

• Experience in cross-functional collaboration and driving alignment.

• Proficiency in tracking and utilizing community health data to enhance program effectiveness.

🏝️ Benefits

• Freedom to explore, push boundaries, and develop beyond the role.

• An inclusive environment that welcomes diverse perspectives and nontraditional career paths.

• A comfortable and positive interview experience with accommodations available upon request.