Design Team Lead – Ecommerce

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee the daily operations of the Design Team.

• Uphold high design standards throughout client projects.

• Evaluate design submissions prior to presentation to Account Managers or clients, providing constructive feedback.

• Identify issues related to hierarchy, contrast, calls to action, image-to-text ratio, and mobile performance.

• Guide Account Managers on visual campaign requirements and challenge insufficient briefs.

• Engage in design work directly when needed due to workload demands.

• Ensure consistency across various client brands, niches, and visual identities.

• Establish standards for email and SMS campaigns, ad visuals, GIFs, and brief video content.

• Allocate and manage the team's weekly tasks effectively.

• Adjust the workload queue in response to shifting priorities, team member availability, or urgent client requests.

• Monitor workload distribution to avoid missed deadlines.

• Serve as the primary contact for resolving blockers.

• Guarantee that design targets for client accounts are achieved.

• Conduct group calls and regular one-on-one meetings.

• Gather, address, and relay feedback on team suggestions and concerns.

• Provide mentorship to designers and support their skill enhancement.

• Facilitate the onboarding process for new designers.

• Integrate Design with other service teams through workshops, tutorials, and comprehensive documentation.

• Conduct training and skill development sessions.

• Enhance workflows, handoffs, and communication processes.

• Create and manage team documentation.

• Track Figma updates and implement beneficial features.

• Stay informed on design and email marketing trends.

• Share industry best practices with the Service Director and the team.

• Complete projects assigned by the Service Director.

• Report to the Service Director and collaborate with Account Managers and other departments at Hustler Marketing.

⛳️ Requirements

• Minimum of 5 years of experience as a graphic designer, including at least 3 years specializing in email marketing design.

• Proficient in Figma, with expertise in building and utilizing component libraries.

• Familiarity with the Adobe Creative Suite or Affinity.

• Experience in creating ad visuals, animated GIFs, and short video edits.

• A well-established portfolio showcasing effective design work that aligns with various brands and niches.

• Experience in leading, mentoring, or coordinating design teams.

• Capability to review design work and provide specific, actionable written feedback.

• Proficiency in managing and reorganizing a team's weekly workload, even on short notice.

• Basic knowledge of web design and landing pages is advantageous.

• Experience with Klaviyo or a similar email marketing platform is preferable.

• Comfortable using Slack, Asana, Hubstaff, Google Workspace, and Figma.

• Fluent in both written and spoken English.

• Remote work experience, preferably with a team distributed across different time zones.

• Availability and responsiveness during office hours, Monday to Friday, from 3 to 6 PM Barcelona time.

• Consistently working 30 to 35 hours per week, or 140 hours per month.

• Reliable internet connection, laptop or PC, and capability to participate in video calls.

🏝️ Benefits

• Fixed monthly salary paid in USD.

• Performance evaluations conducted every 9 to 12 months, with the initial review occurring after 3 to 6 months.