Design Team Lead – Ecommerce

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee the daily operations of the Design Team.

• Ensure design quality across email and SMS campaigns, advertising images, GIFs, short video edits, and occasional landing pages.

• Evaluate design work prior to it reaching Account Managers or clients and deliver constructive feedback.

• Identify design issues related to hierarchy, contrast, calls to action, image-to-text balance, and mobile performance.

• Guide Account Managers on campaign visual requirements and challenge weak briefs.

• Engage in design tasks directly when necessary due to workload demands.

• Uphold consistency across client brands, niches, and visual identities.

• Allocate and reorganize the team's weekly workload effectively.

• Adjust assignments in response to shifting priorities, team member unavailability, or additional client work.

• Monitor workloads to ensure design targets for client accounts are achieved.

• Act as the primary escalation point for design-related obstacles.

• Conduct group calls and regular one-on-one meetings.

• Gather and address suggestions and concerns from the team.

• Mentor designers and aid in their skill development.

• Facilitate the onboarding process for new designers.

• Connect the Design Team with other service teams through workshops, tutorials, and documentation.

• Organize training and skill-enhancement sessions.

• Enhance workflows, handoffs, and communication processes.

• Draft and maintain team documentation.

• Stay updated on relevant Figma releases and design/email marketing trends.

• Share industry best practices with the Service Director and the team.

• Undertake projects assigned by the Service Director.

• Report directly to the Service Director and collaborate with other departments within Hustler Marketing.

⛳️ Requirements

• Minimum of 5 years of experience as a graphic designer, with at least 3 years focused on email marketing design.

• Advanced Figma skills, including the ability to build and utilize component libraries.

• Familiarity with the Adobe Creative Suite or Affinity.

• Proven experience in creating advertising images, animated GIFs, and short video edits.

• A well-established portfolio showcasing on-brand, effective design work for diverse clients, stores, and niches.

• Experience in leading, mentoring, or coordinating other designers.

• Capability to review design work and provide specific, actionable written feedback.

• Ability to efficiently distribute and reorganize a team's weekly workload on short notice.

• Basic knowledge of web design and landing pages is a plus.

• Familiarity with Klaviyo or a similar email marketing platform is advantageous.

• Proficient with Slack, Asana, Hubstaff, Google Workspace, and Figma.

• Fluent in written and spoken English.

• Experience working remotely, ideally with a team spread across different time zones.

• Availability and responsiveness from Monday to Friday between 3 and 6 PM Barcelona time.

• Consistently working 30 to 35 hours per week, equating to 140 hours per month.

• Reliable internet connection, a laptop or PC, and the capacity to join video calls.

🏝️ Benefits

• Flexible remote work environment.

• Fixed monthly salary paid in USD.

• Performance reviews conducted every 9 to 12 months, with the initial review occurring after 3 to 6 months.