Design Manager, Client Experience

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Lead and oversee a cross-functional design team consisting of product designers, UX researchers, and other design specialists.

• Manage personnel and steer multiple interconnected product areas.

• Establish processes and methodologies for addressing design challenges and facilitate collaboration among cross-functional teams.

• Define problems and guide solutions for ambiguous problem areas using a comprehensive product-experience perspective.

• Articulate design rationale through storytelling and build trust with partners and stakeholders.

• Communicate effectively at all levels within the organization.

• Eliminate low-yield activities and reallocate work based on impact and success metrics.

• Collaborate with cross-functional peers and stakeholders to ensure alignment and nurture long-term relationships.

• Recruit, develop, and maintain a high-performing team.

• Encourage shared accountability, operational excellence, partnership, and continuous enhancement.

• Support employee engagement and uphold Thrivent’s purpose, promise, values, trust, and reputation.

• Work alongside cross-functional design, product, organizational, engineering, and executive teams through management, presentations, and collaboration.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Product Design, UX Research, Software Development, or a related combination of education and experience.

• Over 8 years of experience in a relevant field.

• A minimum of 5 years of experience in user experience, interaction design, product design, and research within a product development team.

• At least 3 years of managerial experience.

• Experience working with Engineering, Product, and Business owners to prioritize tasks and identify high-impact opportunities.

• Ability to motivate, inspire, and organize a team of 5–8 designers and researchers.

• Capability to make decisions regarding team allocation, trade-offs, and prioritization.

• Exceptional communication and persuasion skills.

• Understanding of product impact and success metrics.

• Ability to collaborate with cross-functional peers and drive organizational transformation.

• Experience in talent management, recruiting, hiring, and professional development.

• Strategic mindset and capability to develop processes for solving design problems.

• Familiarity with design systems and agile methodologies within a product team framework.

• Preferred: Strategic design thinking and the ability to contribute to organizational design strategy.

• Preferred: Knowledge and experience in financial services, particularly in wealth management.

🏝️ Benefits

• Various bonuses, including annual or long-term incentives.

• Medical, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• 401k plan.

• Pension plan.

• Life and accidental death and dismemberment insurance.

• Disability insurance.

• Supplemental protection insurance.

• 20 days of Paid Time Off each year.

• Sick and Safe Time.

• 10 paid company holidays.

• Volunteer Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Well-being benefits.