Deposit Operations Analyst, Digital Banking

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete processing cycle, which includes daily queue oversight, decision-making, accept/reject decisions, adjustments, research, and resolving exceptions for tasks such as Mobile Remote Deposit Capture.

• Conduct reconciliation and monitoring tasks, which involve balancing/settlement verification, variance analysis, and reconciliation approvals.

• Examine transaction patterns and volumes, pinpoint exception/contact causes, and suggest enhancements to processes.

• Prepare and/or authorize General Ledger modifications within predefined authority limits.

• Offer Tier II phone assistance, troubleshooting, and issue triage for Deposit Operations.

• Review Tier II support trends and propose systemic enhancements through updated procedures, job aids, or upstream solutions.

• Evaluate risk trends and control effectiveness, recognize emerging issues, and recommend corrective measures.

• Provide analytical support for escalations, including identifying root causes and proposing solutions.

• Share insights, reporting, and best practices with team members and management.

• Collaborate across departments to address recurring issues and enhance service and controls.

• Engage in service and process enhancement initiatives.

• Assist in special projects and the implementation of new procedures, controls, or technologies.

• Adhere to bank policies, audit requirements, regulatory obligations, and necessary compliance training.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma is mandatory.

• Bachelor’s Degree is preferred.

• National Check Professional (NCP) certification is preferred.

• A minimum of 3 years of experience in bank operations is required.

• Previous experience in item/check/payment processing is preferred.

• Demonstrated ability to solve problems, identify trends, recommend systemic improvements, and support preventative strategies.

• Strong understanding of relevant regulations.

• Capability to identify potential compliance issues and assist with regulatory analysis, examinations, and reporting.

• Functional knowledge/understanding of accounting concepts and processes is preferred.

• Experience in a fast-paced, deadline-oriented environment.

• Proficient in using PC software tools for reports, audits, and analysis.

• Proficient with Microsoft Office applications (Outlook, Word, PowerPoint, Excel).

• Exceptional verbal, written, and interpersonal communication abilities.

• Strong organizational skills and meticulous attention to detail.

• Excellent problem-solving and time management capabilities.

• Self-motivated, self-directed, and results-driven.

• Adaptable and capable of multitasking in a dynamic environment.

• Able to work independently as well as collaboratively within a team; solution-oriented with a cooperative mindset.

• Must be able to work with minimal supervision.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• 4 weeks of paid time off (PTO).

• 401k plan with company matching contributions.

• Metro SmartTrip benefits ($50 per month).

• Flexible work options, including remote or hybrid schedules (4 days per week in-office) for most roles.

• Incentives available for purchasing solar panels, electric vehicles, biking to work, and more.

• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and additional perks!

• Recognized as a Washington Post Top Workplace for four consecutive years (2023-2026).