Deployment Strategist

This is a fully remote position, open to applicants in Chile.

📋 Description

• Collaborate with Forward Deployed Engineers, Go to Market professionals, Product Engineers, and other Strategists to implement ElevenAgents, the enterprise AI platform by ElevenLabs.

• Engage with strategic customers to grasp their AI transformation objectives and pinpoint challenges in customer-facing and operational workflows.

• Manage flagship deals from start to finish, encompassing use-case identification, structuring commercial terms, and finalizing agreements.

• Integrate deeply with strategic customers, serving as a trusted partner and taking ownership of delivery outcomes.

• Recognize high-impact use cases and work alongside Forward Deployed Software Engineers for their implementation.

• Advise customers on best practices for product deployment, covering agent design, orchestration, production readiness, adoption, and impact assessment.

• Define applications in new industries and broaden AI solutions across various sectors globally.

• Present findings and proposals for future work to technical teams and C-suite executives.

• Collaborate with Research teams to incorporate field insights into the platform, models, and roadmap.

• Create and present demonstrations of ElevenAgents and associated AI technologies.

• Work together with customer engineering and executive teams to transition agents to production and achieve measurable business results.

⛳️ Requirements

• Minimum of 3 years of experience in a technical role working with customers.

• Preference for direct experience with enterprise customers.

• Background in product development, delivery, and change management.

• Strong commercial instincts and comfort in engaging in deal discussions, structuring value propositions, and navigating enterprise sales cycles.

• Basic knowledge of Python programming.

• Understanding of API integration.

• Exceptional communication and problem-solving abilities.

• Demonstrated success in managing complex, ambiguous projects and delivering results.

• Flexibility to adapt across various customer environments, industries, and technical use cases.

• Technical proficiency and familiarity with common LLMs, tools, and AI agent frameworks.

• Capability to map enterprise use cases and workflows to AI systems.

• Proficiency in both English and Spanish.

• In-depth understanding of regional and cultural nuances.

• Willingness to travel regularly for customer on-site engagements.

🏝️ Benefits

• Annual discretionary stipend for professional development.

• Annual discretionary stipend for social travel to connect with colleagues.

• Annual team offsite event.

• Monthly co-working stipend for employees located away from a main hub.

• Remote-first work arrangement.

• Global team environment.

• Opportunities for growth beyond immediate roles and responsibilities.