Deployment Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee relationships with customers, vendors, partners, and internal teams to guarantee timely deployment of Solink across all sites.

• Engage with customers regarding the integration of Solink into their operations.

• Collaborate with Sales teams to comprehend and fulfill customer requirements.

• Establish trust-based relationships and keep stakeholders updated throughout the deployment process.

• Organize installations with subcontractors and integrators in various global locations.

• Verify installations against Solink standards and inform customers upon completion.

• Serve as a trusted advisor for customer escalations.

• Coordinate and schedule installation tasks for the internal Deployment Support team.

• Define and plan deployments, ensuring they are delivered on time and meet expectations.

• Maintain reporting for projects and deployments, tracking KPIs.

• Utilize project management tools and internal systems to oversee deployments and provide updates.

• Act as a liaison between internal and external project stakeholders.

• Conduct daily, weekly, and monthly stand-up and status update meetings.

• Participate in quarterly business review calls with key customer groups.

• Implement standard deployment processes and seek additional opinions when necessary.

• Work collaboratively with internal teams to overcome challenges.

• Promote process improvements that align with Solink’s growth objectives.

• Manage, track, and authorize supplier and subcontractor invoices.

• Ensure projects adhere to budget constraints.

• Act as a subject matter expert regarding Solink's deployment processes.

• Oversee and document hardware purchases, shipments, and deliveries, while flagging any supply or shipping risks.

⛳️ Requirements

• A minimum of 1–2 years of experience in an operations coordinator, project, or deployment management role; new graduates with relevant experience are encouraged to apply.

• Ideally, experience in supporting large-scale clients and projects.

• Capability to take full ownership of issues from identification to resolution.

• Proficiency in Google Suite (Sheets, Docs, Gmail, Calendar), SmartSheets, and Salesforce.

• Ability to work autonomously or as part of a team supporting partners, customers, and projects.

• Self-motivated individual who thinks creatively and presents new ideas.

• Skill in assessing and enhancing processes, including recognizing automation opportunities.

• Comfort with reporting project metrics and performance to a variety of stakeholders.

• Excellent written and verbal communication skills in English.

• Strong customer service focus.

• Ability to clearly explain troubleshooting steps and technical solutions to customers.

• Proactive in communicating progress and obstacles.

• Criminal record check required upon hiring.

• Must be a Canadian citizen, dual citizen, or eligible to work in Canada.

• Willingness to adhere to Solink’s security policies and standards.

🏝️ Benefits

• Meaningful equity; every full-time, permanent employee has a stake in Solink’s growth.

• Comprehensive health and dental coverage with no waiting period.

• $500 health spending account.

• Monthly reimbursement for fitness, wellness, or mental health programs.

• Flexible work arrangements where applicable.

• Opportunities for advancement based on contributions, initiative, and ability to elevate performance.

• Social events including So-learns, Solink-o, and So-lunches.