Dental Scheduling Virtual Assistant – LATAM

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Take charge of the daily outreach initiative for pending treatment plans and overdue re-care patients from the report stage to the booked appointment.

• Extract and address outstanding treatment and re-care reports from the practice management system each working day.

• Achieve an initial target of 40-60 quality outbound call attempts per day while ensuring a warm, patient-centered experience.

• Consistently follow up with patients who do not book during the first outreach.

• Accurately schedule outstanding treatment and re-care appointments in alignment with practice availability and patient requirements.

• Utilize the practice's internet-based phone system to ensure that outbound calls appear to originate from the dental office.

• Maintain a comprehensive daily activity report detailing patients contacted, re-care appointments set, and outstanding treatment plans arranged.

• Keep outreach lists organized to facilitate easy tracking of progress and results for the practice owner.

• Engage in regular update meetings with the practice owner and two front-office coordinators.

• Represent the pediatric practice through friendly, professional, and family-oriented communication.

⛳️ Requirements

• Proven experience in a dental office scheduling outstanding treatment plans and re-care or recall appointments using practice management reports.

• Demonstrated ability to convert outbound patient follow-ups into confirmed appointments.

• Confidence in making 40-60 quality outbound call attempts daily and consistently following up with patients until a clear outcome is achieved.

• Availability to work full-time from Monday to Friday, 8:00 AM-5:00 PM Central Time.

• Ability to begin as soon as possible.

• Comfort with learning and independently navigating cloud-based dental practice management software and internet phone systems.

• Reliable home-office setup with backup internet and power sources.

• Willingness to engage in HireHawk's standard activity monitoring during working hours.

• Experience with Curve Dental Software is a plus.

• Familiarity with another dental practice management platform is beneficial if Curve Dental has not been previously used.

🏝️ Benefits

• Fully remote work environment.

• Structured onboarding process.

• Clearly defined expectations.

• Outcomes-focused culture.

• Reliable home-office setup with backup internet and power.

• Standard activity monitoring during working hours.