This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle incoming patient phone calls with a friendly, clear, and professional tone.

• Make outbound calls to arrange appointments for new patients, schedule hygiene recalls, confirm upcoming procedures, and fill available chair time.

• Dispatch appointment reminders and follow-up communications post-visit via phone, email, or SMS.

• Confirm patient dental insurance eligibility, including active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled appointments.

• Update insurance details within dental practice management software to provide clear out-of-pocket cost estimates.

• Address general patient billing questions regarding statement balances, deductibles, annual maximums, and insurance coverage details.

• Examine patient ledgers and clarify basic treatment charges.

• Collect copays and outstanding balances via phone.

• Refer complex claim disputes to the billing team as necessary.

⛳️ Requirements

• 1–2+ years of direct experience in a U.S. dental front desk, dental call center, or virtual dental assistant position.

• Established background in dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements.

• Practical experience with dental practice management software, including Dentrix, Eaglesoft, Open Dental, or Curve Dental, as well as payer portals.

• Excellent spoken and written English communication skills.

• Strong customer service abilities and active listening skills.

• A quiet home office setting.

• A noise-canceling headset.

• Dependable high-speed internet connection.

• Familiarity with cloud VOIP phone systems.