Bilingual Risk Management Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Daily processing of program registrations received through fax, e-mail, and phone.

• Ensure timely updates to the program database consistently.

• Maintain effective communication with various external and internal customers.

• Keep precise electronic records related to patient and program registrations, patient data, laboratory alerts, and requests for additional information.

• Engage with internal and external clients as needed.

• Execute other duties and tasks as required.

• Assist Cencora’s patient and provider support, as well as pharma commercialization services in Canada through Innomar Strategies.

⛳️ Requirements

• At least 2 years of experience in a customer service or data entry role within an office environment.

• Experience in the pharmaceutical/biotech or healthcare-related sectors is a plus.

• A college diploma or university degree in a relevant field.

• A proactive approach to customer service.

• Bilingualism is a beneficial asset.

• Ability to communicate effectively in both spoken and written forms.

• Professional, courteous, and efficient telephone demeanor.

• Strong interpersonal and leadership abilities.

• Excellent organizational skills with a keen eye for detail.

• Capability to consistently meet deadlines.

• Outstanding problem-solving skills with the ability to address issues effectively and efficiently.

• Competence to work independently as well as collaboratively in a team setting.

• Familiarity with Microsoft Word, Excel, PowerPoint, and other Office applications.

🏝️ Benefits

• Medical, dental, and vision care coverage.

• Backup dependent care assistance.

• Adoption support services.

• Infertility treatment coverage.

• Family building support resources.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteer activities.

• Reasonable accommodations provided throughout the employment process and during employment.