Dental Billing & Insurance Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execute outbound calls to dental insurance providers concerning pending claims, denials, and payment issues.

• Investigate the status of claims, payment inconsistencies, and unresolved billing matters.

• Follow up with insurance representatives to clarify information on claim processing and payments.

• Engage with patients regarding questions and concerns related to insurance billing.

• Assist in comprehensive revenue cycle management and billing follow-up processes.

• Aid in dental billing workflows and the reconciliation of insurance payments.

• Review and process Explanations of Benefits (EOBs).

• Collaborate with the on-site team regarding paper EOBs that need scanning prior to virtual processing.

• Identify billing discrepancies and pursue outstanding payment issues.

• Maintain precise billing documentation and ensure administrative follow-ups are completed.

• Verify and confirm patient insurance eligibility, coverage, and benefits.

• Coordinate with staff responsible for insurance verification tasks.

• Monitor and follow up on outstanding accounts receivable.

• Assist with unpaid balances and issues related to insurance payments.

• Support appointment scheduling, cancellations, and rescheduling as necessary.

• Send text messages to patients and manage communications related to appointments.

• Follow up on automated appointment reminders to confirm appointments.

• Assist with dental prior authorization requests and their follow-ups.

• Make outbound calls to patients and support various administrative backend tasks.

• Provide occasional front-desk and receptionist assistance during busy periods.

⛳️ Requirements

• Demonstrated experience in supporting dental practices located in the U.S.

• Practical experience with dental billing and insurance follow-ups.

• Experience in reviewing and managing dental EOBs.

• Knowledge of dental insurance verification, eligibility, and benefits.

• Familiarity with insurance claim denials, payment challenges, and accounts receivable processes.

• Comfortable making outbound calls to insurance companies and discussing billing matters with patients.

• Ability to work independently and adapt swiftly to established workflows.

• Excellent communication, organizational, and problem-solving abilities.

• A positive, compassionate, diligent, and professional demeanor in patient interactions.

• Strong integrity and commitment to outstanding patient service.

• Relevant professional experience.

• Proficient in spoken and written English, maintaining a clear and professional tone.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must participate in video meetings with the camera on when required.

• Preference for candidates with experience using Dentrix Ascend.

• Preference for candidates with experience using Weave.

• Familiarity with Delta Dental insurance processes is preferred.

• Broader experience in healthcare administration is preferred.

• Experience in supporting complete dental revenue cycle management is preferred.

• Reliable laptop or desktop computer is required.

• A stable high-speed internet connection of at least 25 Mbps is necessary.

• Noise-canceling headset is required.

• A working webcam is required.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to effectively handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Exclusive training on communication, client management, productivity systems, and best practices.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and contingent on client offerings.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on performance.

• Optional contractor perks and client-approved allowances; not employee benefits.