Dental Assistant / Dental Practice Manager for Customer Success – Dental Startup

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist new customers in a step-by-step process to set up Roger.

• Provide training to practice teams and ensure a seamless launch experience.

• Offer guidance to dental practices regarding workflows, concerns, and appropriate solutions.

• Showcase time-saving features and enhance practices' utilization of Roger.

• Convey feedback from dental practices to aid in product development.

• Collaborate closely with Sales, Product, and Support teams.

• Continuously improve Customer Success processes.

⛳️ Requirements

• Background as a dental assistant, dental practice manager, or receptionist in a dental setting.

• A keen interest in and openness to digitalization and new technologies.

• A passion for explaining, motivating, and supporting individuals.

• Demonstrated empathy, patience, and the ability to communicate clearly and warmly.

• A hands-on approach with a readiness to take initiative.

• Proficiency in German at a C1 level.

• Strong English language skills.

🏝️ Benefits

• No shifts at the treatment chair—offering a modern career with a promising future.

• Hybrid working options alongside a fantastic office located in central Berlin (Münzstraße 21, 10178 Berlin); remote work is an option.

• Comprehensive onboarding and mentoring process.

• Real opportunities for growth in a rapidly expanding company.

• Competitive salary that rewards performance.

• A vibrant team, open communication, and flat organizational structures.

• Meaningful work that significantly eases the daily operations for dental practice teams.

• Permanent employment contract.