Delivery Success Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage an assigned portfolio of clients while overseeing implementation projects and ongoing engagements.

• Act as a knowledgeable resource for the portfolio, showcasing an expert-level comprehension of the Creatio platform and its ecosystem.

• Provide guidance to customers and partners on the most effective solution approaches and platform capabilities.

• Assist customers in achieving their business goals through product adoption, value realization, and maximizing ROI.

• Track project progress, risks, and dependencies in line with established standards and commitments.

• Uphold delivery standards, methodologies, and reporting frameworks.

• Oversee and audit delivery processes, identifying early warning signs.

• Conduct reviews at the portfolio level to assess outcomes, quality, and readiness for go-live.

• Collaborate with Delivery Assurance Architects to confirm both technical and functional aspects of solutions.

• Identify risks within the portfolio and implement mitigation strategies.

• Document lessons learned and incorporate them into the Center of Delivery Excellence framework.

• Mentor team members and partners.

• Comprehend customer business priorities and pinpoint opportunities for long-term success.

• Foster retention, eliminate churn, and promote cross-selling and upselling within the customer portfolio.

• Work in conjunction with Sales, Delivery, Support, Product, and Partner teams.

• Serve as a key contact and trusted advisor for customer executives, including C-level stakeholders.

• Offer portfolio-level transparency through governance meetings and reporting.

⛳️ Requirements

• Demonstrated experience in program/portfolio management across various projects.

• Over 3 years in B2B Customer Success, Account Management, or Project Management with enterprise clients.

• Proven success in driving adoption and realizing value, while supporting retention and account growth, including renewals, cross-sell, and upsell.

• In-depth knowledge of the Creatio platform, both functionally and technically.

• Familiarity with competing low-code/no-code platforms.

• Capability to perform high-level solution estimations.

• Proficiency in guiding teams to apply best practices.

• Strong client-facing and stakeholder management abilities, including communication at the CxO level.

• Skill in navigating complex customer organizations, coordinating multiple stakeholders, and resolving issues.

• Structured thinking, adaptability, and a strong results-oriented approach.

• Fluent in English is a must.

• Additional languages may be necessary based on geographic location.

• Willingness to travel for customer meetings and onsite engagements as required.

• Experience participating in commercial negotiations and renewal discussions is a plus.

🏝️ Benefits

• Clear career advancement paths.

• Opportunities for mentorship.

• Access to ongoing learning and development.

• Flexible work arrangements.

• Initiatives that support scheduling, productivity, and overall personal and professional well-being.

• Recognition of employee achievements and contributions of ideas.

• Opportunities to make significant contributions from day one.

• An innovative culture that encourages new ideas, modern technologies, and bold thinking.

• Competitive compensation and benefits that support employees and their families.

• A rewards package that acknowledges contributions and commitment.