This is a fully remote position, open to applicants in Egypt.

📋 Description

• Establish methodologies for operations, oversee implementation, and ensure that initiatives transition effectively from concept to execution.

• Supervise and coordinate the execution of customer experience initiatives throughout the organization’s portfolio, ensuring consistency between design objectives and actual implementation.

• Define and approve scopes for testing new initiatives.

• Oversee intricate programs, executive governance meetings, risk management, stakeholder engagement, and realization of benefits.

• Collaborate across operations, digital, engineering, marketing, procurement, and CX departments while upholding delivery integrity and governance standards.

⛳️ Requirements

• At least 7 years of experience in Program Management, Portfolio Management, PMO, Transformation Delivery, or Operational Governance.

• Strong expertise in managing complex programs, executive governance meetings, risk and dependency oversight, stakeholder coordination, and benefits realization.

• Capability to collaborate across operations, digital, engineering, marketing, procurement, and CX departments while maintaining delivery integrity and governance standards.

• Preferred backgrounds include CX Program Manager, Transformation Manager, PMO Lead, Portfolio Manager, or Operations Transformation Lead, with experience in large-scale network implementations and enterprise change projects.