Delivery Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• The Delivery Manager is accountable for the execution of programs at the portfolio level and oversees the financial performance, operational execution, and strategic success of a designated portfolio within the Business Unit.

• This position is responsible for the Software Development Life Cycle (SDLC), managing change requests, maintaining a strong awareness of risks, and driving mitigation strategies.

• Acting as a central point of contact, the Delivery Manager fosters robust relationships with stakeholders, provides timely internal reporting, and escalates risks as necessary to safeguard portfolio performance.

• Consolidate and communicate financial and budgetary information for all active projects within the Business Unit, offering weekly updates on budget progression and monthly reports.

• Identify, communicate, and aid in the mitigation of financial and operational risks, escalating significant risks to the Business Unit.

• Lead the execution of change requests, projects, and urgent matters to adhere to established timelines, collaborating with development teams to eliminate obstacles and sustain momentum on revenue-impacting tasks.

• Cultivate strong customer relationships, acting as the primary contact for customer product owners (CSMs) and ensuring prompt resolution of issues, change requests, and inquiries across assigned jurisdictions.

• Serve as an escalation point for customer-related issues and change requests, tracking each open item to resolution with regular status updates.

• Ensure complete, accurate, and up-to-date visibility of the portfolio (status, health, risks, milestones, and resource usage) and produce consolidated reports to aid leadership in prioritization and decision-making.

• Oversee implementations from kickoff through deployment in collaboration with the PMO, maintaining proactive communication with matrixed stakeholders.

• Provide lateral leadership by coordinating daily activities and recurring meetings, supporting new-hire onboarding, mentoring junior team members through collaboration and feedback, and fostering a culture of accountability, engagement, and continuous improvement.

• Promote data-driven decision-making throughout the delivery process, utilizing performance metrics and risk indicators to assess when work is ready to advance or scale.

• Exemplify and uphold Neumo’s Code of Conduct and core values in all interactions, decisions, and business practices.

⛳️ Requirements

• Bachelor’s degree in business, information technology, project management, or a related field, or an equivalent combination of education and experience.

• A minimum of three (3) years of experience in delivery management, project or program management, or portfolio coordination, ideally in a SaaS or technology context.

• Experience supporting state and local government or other public-sector clients is highly preferred.

• Proven experience in coordinating cross-functional teams, including development, product, customer success, tech operations, and sales in a matrixed environment.

• Demonstrated capability in managing budgets, financial tracking, and reporting on revenue and margins.

• Familiarity with project and portfolio management methodologies, change-request processes, and implementation life cycles.

• Proficiency in project management, collaboration, and reporting software (e.g., issue-tracking and portfolio-management tools such as Jira, Confluence, and Salesforce).

• Knowledge of and experience with Agile Scrum methodology within the software development life cycle (SDLC).

• Strong financial and analytical abilities, with a talent for consolidating data and clearly and accurately communicating variances.

• Excellent written and verbal communication skills, including the preparation and delivery of executive-level reports and presentations.

• Proven ability to identify, evaluate, and mitigate risks, exercising sound judgment on escalation procedures.

• Strong organizational and time-management skills, capable of juggling multiple competing priorities and meeting deadlines.

• Effective lateral leadership and facilitation skills; able to influence, coordinate, and promote accountability without direct authority.

• Customer-focused relationship management skills, with the ability to build trust and professionally handle escalations.

• Collaborative, detail-oriented, and adaptable, with a commitment to continuous improvement and operational discipline.

• Ability to coordinate dependencies, highlight risks, and foster alignment among teams.

• Engineering fluency — capable of engaging in technical discussions, asking insightful questions, and constructively challenging feasibility claims.

• Comfortable evaluating delivery based on outcome validation rather than velocity proxies, maintaining the discipline to uphold data-driven decisions.

🏝️ Benefits

• Competitive benefits and compensation package