Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain customer relationships to enhance the utilization of Provider Managed Services products.

• Assist customers and GHX colleagues through phone, email, and face-to-face interactions for escalations and product-related issues.

• Monitor customer quality metrics and implement or escalate solutions as needed.

• Create campaigns aimed at re-engaging customers and boosting customer KPIs.

• Lead the implementation of managed services for new clients and ensure successful project launches.

• Oversee projects and meetings while meeting established deadlines.

• Develop and present materials for onsite or WebEx customer engagements.

• Guide team members and enhance processes and resource documentation.

• Collaborate with CSM and ESE teams to elevate customer satisfaction and pinpoint sales opportunities.

• Supervise implementation phases in conjunction with Solutions Delivery, Sales, and Customer Success Managers.

• Address technical issues, determine root causes, collect data, and coordinate resolutions across functions.

• Organize launch timelines and staffing requirements.

• Identify opportunities for system improvements and enhancements.

⛳️ Requirements

• Bachelor’s Degree or at least 2 years of relevant healthcare or account management experience.

• Advanced skills in Microsoft Excel along with a working knowledge of the Microsoft Office Suite, including Word and PowerPoint.

• Strong organizational skills and project management capabilities.

• Experience in project management, customer success, training, and/or customer service.

• Background in a collaborative, team-oriented environment as a leading resource.

• Proficient in internet navigation and computer literacy.

• Ability to work autonomously and establish methods and procedures.

• Capability to manage multiple priorities and adhere to deadlines.

• High level of accountability and integrity.

• Demonstrated ability to identify and resolve customer issues and enhance customer performance.

• Excellent verbal and written communication abilities.

• Proficient in working effectively with cross-functional teams.

• Experience in Account Management or a related field.

• Ability to identify cost-saving opportunities or product enhancements.

• Willingness to work from 8am to 5pm Eastern Time Zone, Monday to Friday.

• Some travel may be necessary, approximately 20%.

🏝️ Benefits

• Health, vision, and dental insurance.

• Accident and life insurance.

• 401k matching.

• Paid time off.

• Education reimbursement.