Delivery Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the comprehensive project delivery process from initial intake to ongoing production support.

• Manage project scope, timelines, resources, risks, dependencies, governance, and executive-level reporting.

• Act as the Scrum Master and leader for Agile delivery.

• Facilitate Agile ceremonies, eliminate obstacles, enhance team performance, and mentor stakeholders.

• Lead the implementation of Salesforce Agentforce and AI-driven solutions.

• Collaborate with business and technical teams to convert requirements into secure, scalable, and measurable results.

• Drive the discovery process and refine requirements.

• Convert approved initiatives into prioritized epics, features, user stories, and actionable backlogs.

• Coordinate technical dependencies, integrations, environments, risks, and release activities.

• Oversee testing, defect management, user acceptance, deployment readiness, and post-production validation.

• Build relationships with stakeholders and provide effective executive communication.

• Facilitate decision-making and ensure transparency around delivery progress, risks, and priorities.

• Establish Agile governance and maintain delivery metrics and RAID tracking.

• Report on project health, milestones, risks, and business value.

• Promote continuous improvement through metrics, retrospectives, automation, and lessons learned.

• Provide leadership, guidance, and expert support for Business Transformation and IT-related projects.

• Define project objectives, requirements, impacts, alternatives, testing strategies, and contingency plans.

• Lead complex analyses and evaluate potential solutions.

• Supervise project teams and tasks, coordinating resources effectively.

• Communicate project status updates to management.

• Serve as a liaison between internal and external stakeholders.

• Stay updated on emerging technologies and assess workflows and user needs for technology enhancements.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Extensive experience in project leadership.

• Background in project and business planning and consulting.

• Experience in planning and implementing corporate projects.

• Proven ability to research, identify, and resolve moderately complex to complex business challenges.

• Experience in staffing and coordinating project teams.

• Proficient in analyzing and defining project resource and skill requirements.

• Ability to manage and resolve changes in scope, timing, costs, quality, and client satisfaction.

• Experience in preparing cost proposals and justifications.

• Knowledge of AAA Branch and/or Home Office and/or Insurance sectors.

• Proficiency in PC software applications, including Word, Excel, PowerPoint, Access, Visio, and MS Project.

• Familiarity with project management tools like GANTT charts, Pert charts, and Project Professional.

• Understanding of measurement tools for monitoring goal achievement.

• Knowledge of techniques for problem identification and resolution.

• Ability to analyze and summarize data effectively.

• Understanding of planning and controlling workflows.

• Capability to achieve defined objectives within established timelines.

• Proficiency in analyzing, compiling, and interpreting data.

• High level of subject matter expertise.

• Ability to evaluate complex systems and business processes, recognizing interdependencies.

• Exceptional oral and written communication skills, including report preparation and presentation of significant reports.

• Preferred bachelor's degree in Business Administration, Computer Science, Operations Research, or a related field.

• PMP certification preferred.

• Availability to work Monday to Friday, from 8:00 am to 5:00 pm.

• Ability to pass background checks and drug screening if offered employment.

🏝️ Benefits

• Potential for an annual bonus based on performance.

• Medical plans offering multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits included.

• Employee Assistance Program available.

• Company-funded basic life insurance.

• Optional supplemental life insurance and dependent coverage available.

• Coverage for short-term and long-term disabilities.

• Options for critical illness, accident, and pet insurance.

• 401(k) plan with a 3% automatic deferral upon eligibility.

• Company match of 50% on employee contributions up to 6% of salary.

• Additional company contribution of 4% of salary each pay period; fully vested after three years.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) available.

• Paid Time Off (PTO) that accrues and increases with tenure.

• Ten company-paid holidays annually for full-time employees.

• One mental health day, two floating holidays, and one volunteer day for full-time employees.

• Paid leave for parental, bereavement, jury duty, and military obligations.

• Tuition assistance of up to $5,250 annually; 80% covered by ACG.

• Support for professional certification with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

• Complimentary AAA membership, including roadside assistance and travel discounts.

• Adoption assistance program provided.

• Remote work options available for daily operations, following ACG Flex Work policy.