Delivery Assurance Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Lead the delivery assurance objectives for assigned programs while identifying risks and actions to support timely delivery and meet customer requirements.

• Track program delivery performance, customer commitments, and critical hardware; initiate recovery actions to address potential delays.

• Collaborate cross-functionally with Collins Product Teams and other departments to resolve customer delivery challenges.

• Engage with both internal and external customers to communicate delivery status, address concerns, and provide updates on recovery plans.

• Oversee tracking, shipment, and delivery of critical customer hardware.

• Coordinate the resolution of transportation and logistics challenges.

• Conduct escalated expediting activities to recover at-risk deliveries and minimize the impact on customers.

• Assist in customer delivery meetings by providing program status, risks, constraints, and follow-up actions.

• Implement process improvements to enhance delivery assurance and visibility regarding delivery risks.

• Utilize delivery assurance systems, SAP, and Microsoft Office tools to monitor performance and communicate program status effectively.

• Build cross-functional relationships to facilitate issue resolution and ensure alignment with customer commitments.

⛳️ Requirements

• Bachelor's Degree or equivalent experience with a minimum of 8 years of relevant experience, or an Advanced Degree in a related field with at least 5 years of experience.

• Background in customer service, customer support, program management, operations, supply chain, or delivery assurance.

• U.S. citizenship is required; only U.S. citizens are authorized to access information pertaining to this program/contract.

• Proven ability to build strong relationships and collaborate effectively with both internal and external customers.

• Experience in coordinating across multiple functions to address complex issues and fulfill customer commitments.

• Skilled in identifying delivery risks and developing or executing recovery plans.

• Proficient in SAP and Microsoft Office applications.

• Capable of managing multiple priorities in a fast-paced environment while paying attention to detail.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• 401(k) plan with employer matching contributions and a separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and identity theft protection.

• Benefits for birth, adoption, and parental leave.

• Ovia Health, fertility, and family planning services.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Flexible work schedules.

• Flexible spending accounts.

• Employee Scholar Program.

• Paid time off and holidays.

• Potential eligibility for annual short-term and/or long-term incentive compensation programs (not guaranteed).