Delivery Account Management Team Leader – Director

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Guide the program team throughout engagements, ensuring effective communication, clarity, motivation, and direction.

• Act as the main point of contact for customers.

• Execute program management tasks, ensuring compliance with Salesforce methodology, project milestones, and governance standards.

• Cultivate, mentor, and empower a high-performing team of consultants.

• Foster relationships with direct reports, understanding their objectives, strengths, development needs, and challenges.

• Conduct regular one-on-one meetings focused on performance, growth, engagement, and career progression.

• Deliver timely, specific, and behavior-focused feedback.

• Proactively address performance issues and challenging conversations.

• Champion the growth, development, and organizational visibility of consultants.

• Develop and monitor growth plans with measurable outcomes.

• Recognize skill gaps within the team and enhance consultant capabilities in anticipation of delivery demands.

• Maintain up-to-date consultant skill profiles.

• Promote compliance with certifications and participation in skills development opportunities.

• Enhance methodology fluency through ride-alongs, artifact evaluations, hands-on coaching, and real-time feedback.

• Ensure that consultants consistently meet SPSM expectations.

• Maintain approximately 25% billable utilization through client delivery work.

• Oversee team morale, workload, engagement, and retention.

• Identify and address risks related to performance, development, and retention.

• Connect consultants with leaders, experts, experiences, and growth opportunities.

• Share best practices and insights with fellow leaders.

• Lead significant transformation and enterprise-level initiatives.

• Create project plans and gather estimates and other necessary inputs.

• Manage project teams, budgets, and timelines.

• Communicate program updates to various leadership levels, including executive sponsors.

• Define and monitor KPIs for program health and effectiveness.

• Assist in business case and ROI reporting for value realization.

• Facilitate client meetings and workshops, develop action plans, mentor junior team members, and handle client escalations.

⛳️ Requirements

• Over 10 years of experience in project and program management, focusing on delivering results for external clients in a consulting setting.

• More than 7 years of experience managing Salesforce engagements is strongly preferred.

• At least 5 years of experience in the Public Sector vertical within Professional Services is preferred.

• Minimum of 5 years of People Leadership experience managing a team of 10 or more.

• Capability to balance business and technical requirements to create effective project plans.

• Proven project management skills, with direct responsibility for overseeing project teams of over 75 individuals, managing budgets and schedules.

• Demonstrated ability to navigate difficult conversations effectively.

• Established track record of delivering high-quality results on time and within budget, managing a budget of at least $15 million.

• Excellent interpersonal and written and verbal communication skills.

• Ability to thrive in a fast-paced, high-energy, team-oriented environment.

• Willingness to travel regionally and occasionally internationally based on customer needs.

• Experience managing large-scale transformation projects with US Federal clients.

• Ability to quickly establish senior-level credibility with customers in a genuine partnership.

• Proficiency in leading large and/or enterprise-wide projects, facilitating meetings, creating action plans, mentoring junior team members, and managing client escalations.

• Skill in leading high-powered client workshops and tailoring communications based on audience and subject matter.

• Salesforce.com Certifications are strongly preferred.

• Salesforce Agentblazer Innovator certification is preferred.

• Employment contingent upon successful background investigation results.

• Must obtain and maintain the required level of U.S. Government security clearance for this position.

• U.S. citizenship (either born or naturalized) is required.

🏝️ Benefits

• Paid time off programs.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Mental health support services.

• Paid parental leave benefits.

• Life insurance protection.

• Disability insurance coverage.

• 401(k) retirement plan.

• Employee stock purchasing program.

• Incentive compensation, where applicable.

• Equity options, where applicable.

• Reasonable accommodations available during the application or recruitment process.