Deal Desk Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Gain an in-depth understanding of Quantum's product packaging, pricing strategies, and commercial policies to assist with deal structuring and quoting for Sales and Customer Success.

• Create, review, and oversee both standard and complex, non-standard Order Forms throughout the deal lifecycle.

• Act as the primary Deal Desk liaison for Sales, Legal, Finance, and Customer Success teams.

• Examine customer redlines to Order Forms and assess their effects on deal structure, revenue recognition, and business policies.

• Advise internal stakeholders on suitable responses and necessary approvals.

• Collaborate with Sales, Customer Success, Finance, and Legal to formulate customer-oriented solutions that comply with commercial and operational policies.

• Assist in managing opportunities in Salesforce, ensuring they are accurate, complete, and closed in a timely manner.

• Identify process enhancements and lead initiatives to simplify, standardize, and scale the deal lifecycle.

• Work together across functions to guarantee accurate guidance, effective communication, and a consistent customer experience.

• Contribute to scalability through automation projects, playbook creation, dashboards, sales analytics, and performance reporting.

⛳️ Requirements

• Must reside in the Eastern or Central Time Zone.

• 2+ years of experience in a Deal Desk or a comparable commercial operations position.

• Proficient in structuring and quoting complex SaaS transactions.

• Familiar with Salesforce (SFDC) and a CPQ platform; DealHub is preferred.

• Knowledge of MSAs, Order Forms, and customer contract redlines.

• Capable of identifying commercial issues, suggesting viable alternatives, and coordinating responses with Legal and cross-functional teams.

• Ability to grasp business objectives and convert them into practical, scalable commercial solutions.

• Strong analytical, problem-solving, and organizational skills, with a keen attention to detail.

• Competent in managing multiple priorities, working independently, and overseeing transactions from quote to execution.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to work collaboratively across cross-functional teams.

• Customer-oriented mindset with a dedication to delivering high-quality internal support and service.

• Self-motivated individual with initiative, curiosity, and accountability.

🏝️ Benefits

• Medical, Dental, Vision Insurance (99% of the Medical base plan covered by the Company).

• FSA, DCFSA, and HSA accounts.

• Employee Assistance Programs (EAP).

• Telehealth services.

• Optional Life & AD&D, STD, LTD, Critical Illness, and Accident coverage.

• Wellness Perks, including discounts on a top-rated fitness app and Healthy Rewards program.

• Pet Insurance discounts.

• 401k plan (with employer match) and stock options/equity.

• 13 company holidays.

• Unlimited Paid Time Off.

• Sick leave.

• Parental/Adoption Leave.

• Opportunities for promotion.

• Rewards and recognition initiatives.

• Comprehensive onboarding and training programs.

• One-time stipend for remote employees.

• Monthly business expense stipend.

• Flexible work environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and exciting swag delivered to your doorstep.

• RECHARGE PROGRAM (after 3 years, take 3 weeks off with no email/slack).

• Regular company-wide events, seasonal challenges, and Quantum Metric-sponsored local outings.

• Employee Resource Groups.

• Coaching and training programs.

• Resources for professional development.