DDA Collector

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Collect payments on designated delinquent accounts

• Review documentation related to accounts

• Reach out to customers/clients via telephone and/or written communication

• Set up repayment plans

• Reduce losses for the organization

⛳️ Requirements

• High school diploma or equivalent qualification

• Two to three years of experience in a collections call center

• Strong understanding of loan collection policies and procedures, fair debt collection practices, and relevant laws

• Excellent customer service and relationship management skills

• Capability to identify and resolve issues while organizing and interpreting information

• Proficient verbal and written communication skills

• Experience working from home is preferred

• Ability to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety guidelines

🏝️ Benefits

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability coverage

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (ranging from two to five weeks based on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise stipulated by law

• Incentive and recognition programs

• Equity stock purchase options

• 401(k) contribution and pension plans