DDA Collector

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Manage the collection of payments for assigned overdue accounts.

• Analyze account documentation thoroughly.

• Reach out to customers/clients through phone calls and/or written communication.

• Establish repayment plans to minimize losses for the organization.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Two to three years of experience in a collections call center environment.

• Strong understanding of loan collection policies and procedures, fair debt collection practices, and relevant laws.

• Excellent customer service and relationship management skills.

• Capacity to identify and resolve discrepancies and to organize and interpret data.

• Proficient verbal and written communication abilities.

• Work-from-home experience is preferred.

• Must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and applicable workplace conduct and safety regulations.

• Compliance with relevant employment eligibility verification requirements is necessary.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic term life insurance and optional term life insurance.

• Short-term and long-term disability coverage.

• Maternity disability and parental leave.

• 401(k) plan and employer-funded retirement savings.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Adoption assistance programs.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• Incentive and recognition initiatives.

• Equity stock purchase options.

• Contributions to 401(k) and pension plans.