Data Operations Support Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contract representative and ensure that execution aligns with strategic objectives.

• Supervise daily operational activities for the CMM Data Modernization and Governance initiative.

• Direct daily operations for CMM data platforms, pipelines, integrations, applications, analytics environments, and data products.

• Develop and manage protocols for monitoring, incident response, problem management, service requests, maintenance, and releases.

• Track platform availability, performance, capacity, and pipeline health in accordance with SLAs.

• Address critical incidents and conduct root cause analyses.

• Coordinate production support among cloud, data engineering, application, BI/analytics, cybersecurity, and infrastructure teams.

• Maintain runbooks, knowledge articles, escalation paths, and system documentation.

• Manage RAID logs and carry out risk identification, communication, and mitigation.

• Oversee ETL/ELT pipelines, APIs, CDC processes, integrations, data lakes, and warehouses.

• Resolve pipeline failures and data quality concerns.

• Provide support for AWS cloud data platforms, including analytics and AI/ML services.

• Coordinate upgrades, patches, and management of environments.

• Assist with capacity planning, performance tuning, resilience, backup/recovery, and disaster recovery efforts.

• Collaborate with Data Governance and Data Engineering to implement data quality rules, metadata, lineage, and stewardship processes.

• Monitor and address data quality exceptions, operational risks, and audit findings.

• Advocate for automation in monitoring, deployments, testing, incident response, and operational reporting.

• Support CI/CD, IaC, observability, and SRE best practices.

• Create dashboards and metrics for availability, performance, pipeline health, data quality, and incident trends.

• Identify opportunities for reliability and efficiency enhancements.

• Manage incident resolution for high-priority issues, coordinate escalations, and lead post-incident reviews.

• Facilitate change and release management while assessing the operational impacts of changes.

• Lead Data Operations personnel, prioritize tasks, ensure objectives are achieved, and mentor team members.

• Continuously enhance the CMM Data Operations operating model.

• Deliver transparent reporting on progress, risks, financials, and outcomes.

• Provide COR and government leadership with analysis, research, alternatives, and recommendations for solutions/designs.

• Support the Case Management Modernization program’s cloud-based solution for 204+ federal courts throughout the United States.

⛳️ Requirements

• Over 10 years of relevant experience.

• More than 10 years’ experience in IT Management, focusing on technology solutions delivery, particularly in data governance strategy, standards development, implementation, operational support, and change management services.

• A Bachelor’s degree from an accredited institution is required for the Task Lead role.

• Project Management Professional Certification (PMP) is mandatory for the Program Manager position.

• Proven expertise in managing teams focused on big data cloud solution architecture, cybersecurity, data management, business intelligence, and analytics.

• Experience in briefing senior executive leadership.

• Background in operating or supporting master data management (MDM) platforms or enterprise data governance tools.

• Knowledge of data governance frameworks such as DAMA-DMBOK.

• Understanding of regulatory and compliance issues related to data privacy and security.

• ITIL Foundation certification or equivalent experience with IT service management practices.

• Experience with large-scale data platform migrations or modernization initiatives.

• Familiarity with scripting or automation tools, such as Python or PowerShell.

• Experience with data observability or monitoring platforms like Monte Carlo, Collibra, or Informatica.

• No security clearance is required.

• U.S. citizenship is not a prerequisite.

🏝️ Benefits

• Options for medical plans, including those with Health Savings Accounts.

• Dental plan options available.

• Vision plan included.

• 401(k) plan with both pre-tax and post-tax contributions, along with company matching.

• Flexible work weeks where feasible.

• Vacation, sick, and personal time off.

• Paid holidays provided.

• Paid parental leave available.

• Military leave supported.

• Bereavement leave offered.

• Jury duty leave included.

• New employees receive 15 days of paid leave per calendar year, prorated based on their hire date.

• 10 paid holidays annually, prorated based on hire date.

• Eligible employees may receive up to 160 hours of paid family leave within a rolling 12-month period.

• Benefits for short- and long-term disability.

• Life insurance coverage provided.

• Accidental death and dismemberment insurance included.

• Personal accident insurance available.

• Critical illness insurance offered.

• Business travel and accident insurance included.

• Remote work options available.

• Advanced identity verification process using biometrics and artificial intelligence.