Data Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute and oversee production data along with data exchange processes.

• Implement standard operating procedures on a daily, weekly, monthly, quarterly, and yearly basis.

• Aid in the implementation and enhancement of SOPs for regular service delivery.

• Diagnose issues and provide prompt notifications.

• Monitor standard production processes and track issue-resolution progress.

• Communicate results and challenges in accordance with team standards.

• Shift focus between clients and processes to fulfill production requirements.

• Manage incoming requests alongside scheduled tasks.

• Respond to inquiries and provide information to both internal and external personnel.

• Assist in outage resolution, post-weekend patch validation, and rollover activities.

• Support projects and teams to achieve desired outcomes.

• Build and maintain strong relationships with internal and external clients.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics, or a related field; relevant education and experience may be considered as an alternative to a degree.

• At least five years of experience in a related field, typically encompassing at least two of the following: health care information technology, health care economics, health care policy, statistical modeling, business analysis, or business management.

• Experience in the healthcare sector is strongly preferred.

• Excellent analytical, planning, problem-solving, verbal, and written communication skills to convey complex concepts.

• Intermediate proficiency in SQL Server/Transact SQL.

• Capability to monitor jobs in Control M, assess issues, and prioritize jobs as necessary.

• Strong ability to work autonomously and guide the efforts of others.

• Experience with a Healthcare claims platform is highly desirable.

• Familiarity with MS SQL, Oracle, and Control M, with a willingness to engage with other technologies.

• Proficient in PowerPoint, Excel, Word, and similar software applications.

• Ability to work independently, collaborate within a team, and communicate effectively with employees and clients at all levels.

• Willingness to operate in a 24x7 shift model.

• Candidates may need to undergo a pre-employment criminal background check.

🏝️ Benefits

• Opportunities for continuous learning, as outlined by the Company’s learning philosophy.

• Certification or progress towards certification is highly encouraged and preferred.

• Flexible hybrid or remote work environment.

• Travel may be necessary based on company requirements.