Data Center Surge Technician – Travel Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Join the centralized travel team at EOS IT Solutions, supporting data center operations throughout North America.

• Assist with the initiation of new sites, large-scale infrastructure deployments, SLA recovery initiatives, and addressing critical operational deficiencies.

• Carry out high-volume rack and stack deployments in both live and non-live settings.

• Install, terminate, and manage both single-mode and multi-mode fiber, as well as copper cabling systems.

• Conduct fiber splicing, cleaning, testing, troubleshooting, OTDR testing, and fault isolation.

• Support the construction of physical infrastructures, including cable routing, ladder racking, and power distribution.

• Read and verify port maps, rack elevations, and infrastructure designs.

• Diagnose and resolve hardware problems across servers, switches, and network components.

• Replace faulty components such as PSUs, NICs, and fans with minimal disruption to service.

• Execute live service swaps and assist production environments within SLA requirements.

• Perform physical layer troubleshooting of ports, cabling, and connectivity issues.

• Quickly integrate into new sites, contributing significantly within 24–72 hours of arrival.

• Adhere to MOPs, CMOPs, and safety protocols.

• Document activities through ticketing systems and operational logs.

• Support both planned deployment tasks and reactive break/fix scenarios.

• Work in client-facing environments, ensuring high visibility and accountability.

• Meet deployment targets, ticket closure rates, and SLA performance metrics.

• Adapt to new environments, teams, and operational conditions seamlessly.

• Represent EOS in complex settings, delivering immediate results for service continuity and client satisfaction.

⛳️ Requirements

• 2–5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair.

• Strong expertise in rack and stack, cabling, and hardware installation.

• Proven experience with fiber, with a preference for splicing, as well as OTDR testing and troubleshooting.

• Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers.

• Experience with low voltage systems and adherence to industry standards (BICSI, ANSI, EIA/TIA).

• Capability to interpret technical diagrams, port maps, and infrastructure documentation.

• Experience with ticketing/workflow systems (e.g., ServiceNow or similar).

• Familiarity with infrastructure documentation, inventory, and asset management systems.

• Ability to operate within client-specific tools, dashboards, and reporting frameworks.

• Willingness to mobilize within 24–48 hours of notification.

• Openness to travel 70–90% of the time across various locations in the U.S.

• Capacity to support extended deployments (2–4+ weeks or longer).

• Comfortable with working and residing in hotel-based environments for prolonged periods.

• Flexibility to work day/night shifts, overtime, and weekends.

• Ability to lift and move equipment weighing up to 50 lbs regularly and up to 100 lbs occasionally.

• Capability to work in confined spaces, stand for extended durations, and operate in diverse environmental conditions.

• Manual dexterity to handle small and intricate components.

• Valid driver’s license and the ability to travel as needed.

• Willingness to undergo background checks and fulfill client-specific onboarding prerequisites.

• Commitment to safety, quality, and operational excellence.

🏝️ Benefits

• $250/week Travel Bonus.

• Health, Vision, and Dental Insurance starting on the 1st of the month following your start date.

• 10 Days of Paid Time Off (PTO) annually.

• Opportunities for occasional overtime and bonuses.

• 12 Paid Holidays.

• 6 Sick Days (available after 90 days of employment).

• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment).