Data Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Input and analyze data related to building structures and systems.

• Address client requests for data modifications, support, and configuration changes.

• Offer client assistance through the support line and service request database.

• Conduct annual client check-ins as necessary.

• Execute phone interviews with clients to collect information on capital assets and enter data into AssetPlanner® software.

• Carry out quality assurance reviews of building condition assessment data.

• Review and enter existing client data and documentation.

• Aid in the creation of client-facing reports and presentations.

• Support software implementation, which includes database configuration, client onboarding, and training sessions.

• Engage in software testing, suggest enhancements, and report bugs.

• Provide assistance for the Energy and Maintenance modules as needed.

⛳️ Requirements

• Bachelor's degree from a university.

• An engineering degree or certification is an advantage.

• Experience in an analyst role with data handling.

• A background in facilities management, building science, or engineering is beneficial.

• Experience in client or customer service positions.

• Proficient in Microsoft Excel and MS Office products.

• Familiarity with asset management software is a plus.

• Ability to quickly learn and adapt to new software applications.

• Exceptional verbal and written communication skills.

• Professional, courteous, and focused on client satisfaction.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Performance incentives.

• Bonuses.

• Commissions.

• Equity.

• Comprehensive and competitive employee benefits.

• People-oriented insurance, investment, and incentive plans.