Data Analyst, Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert monitoring, KPI, and operational data into visually engaging dashboards, heatmaps, and executive summaries.

• Perform trend analysis, anomaly detection, forecasting, and performance evaluation across IT operations.

• Generate narrative insights that provide context for data findings to assist leadership in decision-making.

• Create standardized reporting artifacts for monthly, quarterly, and ad-hoc leadership presentations.

• Integrate data from monitoring tools, ticketing systems, incident logs, and operational platforms.

• Ensure that analytical outputs are precise, repeatable, and comply with federal reporting standards.

• Develop templates and reusable visualization patterns for recurring reports.

• Collaborate with engineering, service desk, cybersecurity, and PMO teams to gather relevant data inputs.

• Maintain documentation for analytics logic, data definitions, and workflow procedures.

• Assist in advancing the maturity of enterprise data visualization and analytics.

⛳️ Requirements

• Must possess an active Secret clearance, validated by a Tier 3 background investigation.

• Bachelor's degree in Communications, Data Visualization, Analytics, or a related field.

• At least 7 years of experience in data visualization, analytics, data science, or performance reporting.

• Proven experience in creating executive-ready dashboards, heatmaps, trend reports, and analytical narratives.

• Ability to translate complex datasets into easily understandable visual and written insights.

• Experience integrating data from monitoring platforms, incident/ticketing tools, or IT operational systems.

• Proficient in data visualization tools such as Power BI, Tableau, Grafana, or similar applications.

• Strong knowledge of KPI modeling, trend analysis, and data transformation.

• Capable of structuring analytical findings into coherent written narratives and presentations.

• Familiarity with SQL, data modeling, or ETL workflows.

• ITIL v4 Foundation certification is required.

• Exceptional analytical storytelling and strong written and visual communication skills tailored for executive audiences.

• High attention to detail with a commitment to clarity, accuracy, and consistency.

• Ability to work effectively with cross-functional teams and interpret operational requirements.

• Strong problem-solving and critical thinking abilities.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible work schedules and options for remote work.

• Competitive compensation and performance-based incentives.