D365 Operations Lead

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee daily D365 operations, ensuring efficient and dependable execution of business processes.

• Take ownership of functional support, issue resolution, incident management, and operational performance across D365 modules.

• Collaborate with business stakeholders to grasp requirements, identify process gaps, and propose D365 solutions.

• Manage and prioritize functional issues, enhancements, change requests, and operational tasks.

• Liaise with technical teams, developers, vendors, and implementation partners to address complex D365 challenges.

• Propel continuous improvement initiatives to enhance business processes and boost D365 adoption.

• Track system performance, operational KPIs, service levels, and support metrics.

• Conduct functional impact assessments for system modifications, upgrades, integrations, and new features.

• Document business processes, functional specifications, standard operating procedures (SOPs), and operational guidelines.

• Assist in requirement validation, UAT coordination, regression testing, and deployment readiness.

• Recognize recurring operational challenges and implement preventive strategies.

• Manage escalations and ensure prompt resolution of critical business-impacting issues.

• Provide functional guidance and mentorship to D365 support and operations teams.

• Ensure compliance with governance, security, compliance, and change-management protocols.

• Collaborate with cross-functional teams to ensure D365 capabilities align with evolving business needs.

⛳️ Requirements

• 8–12 years of relevant experience.

• Extensive hands-on experience with Microsoft Dynamics 365 and its business applications.

• Strong understanding of D365 functional processes, configurations, workflows, and business requirements.

• Demonstrated experience in managing enterprise application operations, production support, incident management, and service delivery.

• Proficient in business process mapping, requirement gathering, and functional solution design.

• Experience collaborating with multiple stakeholders across business and technology teams.

• Strong troubleshooting, analytical, and problem-solving skills.

• Familiarity with change management, release management, UAT, and system enhancements.

• Excellent communication, coordination, and stakeholder management abilities.

• Capacity to lead teams and juggle multiple priorities in a dynamic environment.

• Experience with D365 Finance & Operations, Supply Chain Management, Commerce, or other related D365 modules.

• Exposure to D365 integrations, APIs, Power Platform, and Azure services.

• Experience working with external vendors or implementation partners.

• Knowledge of ITIL-based support and service management methodologies.

• Experience with D365 upgrades, migrations, and large-scale transformation initiatives.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Collaborative and inclusive company culture.