D365 CE Functional Solution Architect – Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve intricate, cross-departmental issues related to the Dynamics 365 CE application.

• Steer resolution initiatives and direct the functional team towards achieving high-quality results.

• Take ownership of the solution scope across all process domains and act as the primary authority on Managed Services projects.

• Provide daily issue resolution and escalation assistance.

• Facilitate updates for Dynamics 365 versions, post-launch stabilization, hypercare engagements, system evaluations, health checks, phased module implementations, system enhancements, and advanced troubleshooting.

• Offer architectural guidance and solution governance on staff augmentation initiatives.

• Monitor and manage complex or escalated support cases until resolution.

• Supervise Microsoft support escalations, ensuring proper documentation, follow-up, and resolution.

• Direct system evaluations, health checks, stabilization efforts, and iterative module launches.

• Act as a trusted advisor to client leadership, articulating decisions, risks, and trade-offs.

• Lead functional requirements gathering, solution designs, gap analysis, configuration, testing, cutover, and ALM planning.

• Define requirements for custom coding, integrations, and reports; test completed solutions.

• Assist with user documentation, training for end-users and administrators, data migration, CRP/UAT testing, issue resolution, and acceptance planning.

• Mentor consultants and senior consultants, facilitating knowledge transfer.

• Create scoping documents, status reports, and track delivery progress.

• Coordinate integrations, ISV decisions, Microsoft version updates, and FastTrack initiatives.

• Develop knowledge-base articles, whitepapers, proactive services, and content for training or marketing purposes.

• Represent MCA Connect at promotional and educational events.

⛳️ Requirements

• Deep business understanding of B2B sales, lead-to-opportunity processes, quote-to-order workflows, customer service, field service, marketing journeys, customer data, and CRM operational models.

• Practical functional experience in configuring D365 CE modules, Dataverse, model-driven applications, dashboards, views, business rules, processes, and associated Power Platform features.

• Proven ability to facilitate discussions with senior stakeholders, navigate ambiguity, constructively challenge requirements, and deliver executive-ready outputs.

• Experience with agile delivery methods, requirements traceability, process mapping, adoption planning, and achieving measurable business value.

• Demonstrated experience in producing executive-ready deliverables such as capability maps, future-state process diagrams, fit-gap analyses, business-value roadmaps, adoption strategies, and decision logs.

• Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE certifications.

• Change management certification is preferred.

• Familiarity with D365 ERP processes and Dual Write is advantageous.

• Willingness to travel up to 30% is required.

🏝️ Benefits

• Additional supplemental compensation (bonus) of up to $30,000 annually.

• Work/Life Balance with Unlimited Paid Time Off (UPTO).

• 401k Plan with Company Matching Contributions.

• Monthly Stipend for Home Office Expenses.

• Subsidized Medical, Dental, and Vision Coverage.

• Health Savings and Flexible Spending Accounts.

• Company Paid Life and Disability Insurance.

• Support for Training, Certification, and Continuing Education.

• Opportunities for personal and professional development.