Cyber Security Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the main point of contact for customers utilizing managed cyber security services.

• Facilitate service reviews, governance meetings, and operational discussions with both technical and executive stakeholders.

• Ensure that services are provided in accordance with contractual obligations, SLAs, and customer expectations.

• Convert intricate security data into valuable business insights, recommendations, and executive summaries.

• Lead Customer Success Plans and initiatives for Continuous Service Improvement.

• Oversee service performance across SOC, SIEM, MDR, EDR/XDR, vulnerability management, and threat intelligence services.

• Manage the response to significant security incidents, including communications, escalations, and stakeholder engagement.

• Detect security risks, trends, and opportunities to enhance customer security maturity.

• Collaborate with technical, commercial, and solution teams to improve service quality and customer results.

• Assist in service growth and retention by pinpointing opportunities to deliver additional value.

⛳️ Requirements

• 5+ years of experience in a role such as Security Manager, Service Delivery Manager, Cyber Operations Manager, SOC Manager, or another customer-facing cyber security position.

• Solid understanding of managed cyber security services, including SOC, SIEM, MDR, EDR/XDR, threat intelligence, vulnerability management, and incident response.

• Experience in managing relationships with enterprise or multinational customers within a cyber security or managed services context.

• Demonstrated ability to lead customer service reviews, governance meetings, and discussions with executive stakeholders.

• Proficient in managing escalations, major incidents, and post-incident improvement activities.

• Strong analytical capabilities with the skill to interpret security data and provide actionable recommendations.

• Experience in producing executive reports, security performance updates, risk summaries, and service improvement plans.

• Familiarity with cyber security frameworks and standards such as ISO 27001, NIST, PCI-DSS, and GDPR.

• Background in working within a Managed Security Service Provider (MSSP) environment.

• Possession of CISSP, CISM, CCSP, CRISC, or equivalent cyber security certifications.

• ISO 27001 Lead Implementer, Lead Auditor, or ISO 27005 certifications.

• ITIL certification.

• GIAC, CREST, or vendor-specific certifications related to SIEM, EDR/XDR, or cloud security technologies.

• Experience in supporting service growth, engaging in commercial discussions, and participating in customer success programs.

🏝️ Benefits

• A culture that embraces inclusion and a commitment to equity.

• Hiring practices that prioritize accessibility.

• Employee Resource Groups, including TogetHer (Women's network), Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.