CX Learning Designer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the learning journey for a range of products.

• Develop comprehensive learning pathways from inception to completion, recognizing customer learning requirements and setting objectives.

• Produce e-learning modules, webinars, videos, knowledge articles, user manuals, and product documentation.

• Simplify intricate product information into engaging and comprehensible learning experiences.

• Collaborate with teams from Product, Customer Success, Professional Services, and subject matter experts.

• Implement best practices in learning design to create content that is accessible, engaging, and effective.

• Utilize customer feedback, learner engagement metrics, and community insights to enhance content quality.

• Investigate new tools, technologies, and AI-driven methods to facilitate customer success and product adoption.

⛳️ Requirements

• Proven experience in designing and developing learning content, training materials, or educational resources for customers.

• Familiarity with learning design principles.

• Capacity to transform complex or technical information into clear, accessible, and pertinent content.

• Proficiency in using e-learning and content authoring tools such as Articulate Rise, Storyline, or comparable platforms.

• Willingness to learn new technologies.

• Excellent communication and collaboration abilities.

• Experience leveraging feedback, learner insights, and data to enhance educational content.

• A curious mindset, adaptability, and readiness to use AI to enhance work processes.

🏝️ Benefits

• Opportunity to work remotely (unless located in Nottingham).

• Flexible work arrangements.

• Emphasis on work-life balance.

• Support for developing your expertise.

• Reasonable accommodations available during the application process.