CX Coordinator, Shipping

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver warm, attentive, and truly personalized assistance to Felix patients via chat and email.

• Partner with pharmacy, medical, and logistics teams throughout patients' healthcare experiences.

• Support patients during onboarding and respond to inquiries regarding pricing, processes, and products.

• Utilize AI tools, recognize limitations in AI-generated responses, and recommend enhancements.

• Represent the patient's voice by gathering insights and disseminating findings across the organization.

• Identify trends, highlight gaps, and contribute to the continuous improvement of patient support.

⛳️ Requirements

• Proven experience in a customer-facing position (thriving in high-volume environments is a significant advantage).

• Familiarity with Intercom Helpdesk or similar platforms.

• Background in telehealth or digital health is a plus.

• Communicate with clarity and warmth; articulate complex concepts in a simple manner.

• Self-motivated problem solver who confidently makes decisions and takes initiative.

• Inherent curiosity and capability to investigate underlying issues.

• Legally authorized to work in Canada.

• Available for one of the specified schedules or any schedule: Saturday–Wednesday, 9:00 AM–5:00 PM ET; Monday–Friday, 12:00 PM–8:00 PM ET; or any schedule.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Maternity/paternity leave policy.

• Three weeks of vacation.

• Competitive salary.

• Stock option grant.

• Remote-first work environment, allowing you to work from anywhere in Canada.

• Exceptional culture fostered by a highly collaborative and high-performing team.

• Opportunity to make a significant impact at an early-stage technology company.

• Professional development prospects, collaborating closely with founders and the senior leadership team.