Customer Value Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee customer relationships and ensure that Coupa customers realize their value effectively.

• Act as the main point of contact for Coupa customers.

• Assist customers in reaching their business goals through the adoption and expansion of Coupa solutions.

• Create and implement customer success strategies in collaboration with customer teams.

• Inform customers about Coupa products, new features, and significant updates.

• Facilitate communication between customers and relevant internal Coupa teams and resources.

• Lead workshops focused on customer value metrics and support initiatives for value measurement.

• Develop and sustain customer value roadmaps.

• Conduct regular customer check-ins and follow-up meetings.

• Engage in value reviews and performance discussions.

• Track customer performance and product utilization.

• Assist in preparation for renewals alongside Account Executives.

• Cultivate and enhance long-term customer relationships.

• Establish and uphold trusted-advisor partnerships.

• Share best practices, product updates, and news related to Coupa.

• Support or engage in marketing initiatives focused on customers.

⛳️ Requirements

• Strong expertise in P2P or S2C domains.

• Solid background in customer/client success or sales management.

• Entrepreneurial mindset.

• Proven track record of managing client expectations effectively.

• Experience in building and maintaining executive relationships and influencing strategies.

• Program management experience, including overseeing diverse, cross-functional, cross-enterprise project teams.

• Ability to engage in value-based discussions with business executives.

• Excellent organizational skills.

• Strong communication skills, encompassing both professional writing and verbal abilities.

• Experience in delivering presentations to executive teams.

• Background in software and SaaS solutions.

• Proficient in written and spoken English communication skills.

🏝️ Benefits

• Equal employment opportunity and an inclusive work environment.

• Fair hiring, compensation, training, and performance evaluation practices.

• Opportunity to work with cutting-edge technology.

• Collaborative culture that emphasizes transparency, openness, and excellence.

• Global, measurable impact on clients, the business, and employees.