Customer Value Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of value plans for accounts, linking customer business challenges to measurable outcomes.

• Establish connections with both business and technical stakeholders, aligning Mixpanel's capabilities with customer priorities.

• Assist in identifying customer priorities and pain points, and refine adoption plans accordingly.

• Collaborate with Account Executives on expansion strategies and support renewal processes.

• Lead training sessions and share best practices on dashboard design, funnel analysis, and retention modeling.

• Track usage and health indicators while facilitating business reviews.

• Identify features that are underutilized and recommend contracted capabilities to customers.

• Address product inquiries and issues, resolving or directing them as necessary.

• Formulate insights on customer AI maturity and assist customers in leveraging product data through Mixpanel AI.

• Coordinate escalations with GTM, Product, and Engineering teams, sharing insights with the Customer Value Architects team.

⛳️ Requirements

• 2 to 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.

• Proven ability to build strong relationships with business and technical stakeholders.

• Proficient in translating technical concepts, such as data models and product metrics, for non-technical stakeholders.

• Increasing experience in linking product usage to customer outcomes and ROI.

• Comfortable supporting adoption plans that align with customers' overarching goals.

• Practical experience with AI or agentic tools beyond casual interaction, such as MCP-based workflows or LLM copilots.

• A collaborative mindset for working across account teams and internal partners.

• Strong judgment in prioritizing accounts and actions.

• Bonus: Experience in product analytics, growth, or data-driven product development.

• Bonus: Background in a technical advisory or professional services role.

• Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Care.

• Mental Wellness Benefit.

• Generous Vacation Policy & Additional Company Holidays.

• Enhanced Parental Leave.

• Volunteer Time Off.

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.