Customer Value Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Convert the operating-model strategy developed with the Forward Deployed Process Engineer into ongoing customer routines, success milestones, enablement strategies, and business assessments.

• Integrate MindBridge into regular customer processes and assist in determining how teams analyze insights, assign responsibilities, evaluate results, and maintain usage.

• Develop scalable adoption strategies that extend beyond the initial use case, entity, or team.

• Create adoption plans tailored to various personas including executive sponsors, process owners, audit leaders, finance leaders, analysts, and operational users.

• Collaborate with Customer Education to organize enablement pathways, workshops, office hours, templates, and reusable adoption resources.

• Identify obstacles to adoption and coordinate the necessary internal actions.

• Aid in establishing internal advocates, governance practices, and centers of excellence.

• Develop executive-ready value narratives that communicate progress, results, risks, and opportunities for expansion.

• Lead customer business evaluations and executive value discussions alongside Account Management.

• Provide customer champions with narratives, metrics, and resources to promote MindBridge.

• Convert operational achievements into language relevant for boards, CFOs, Controllers, CAEs, and Audit Committees.

• Collaborate across FDPEs, Project Managers, Account Managers, Success Engineering, Product, Education, and Support teams.

• Document adoption strategies, value narratives, customer playbooks, use-case frameworks, executive stories, templates, operational guides, and internal playbooks.

• Establish a value intelligence loop to enhance future implementations, transformations, and customer outcomes.

⛳️ Requirements

• Significant experience in customer success, value consulting, transformation consulting, audit transformation, finance transformation, or enterprise SaaS adoption.

• Capability to translate customer business goals into measurable outcomes, adoption strategies, and executive value narratives.

• Comprehensive understanding of finance, audit, risk, controls, assurance, or financial operations.

• Experience engaging with enterprise customers and navigating complex stakeholder landscapes.

• Ability to influence executive sponsors, operational leaders, and everyday users.

• Strong instincts in change management and ability to promote adoption through practical operating rhythms.

• Analytical mindset with the ability to interpret usage, adoption, value, health, and risk indicators.

• Excellent cross-functional collaboration skills across Services, Success, Sales, Product, Support, and Education.

• Ability to work effectively in uncertain conditions while establishing structure, accountability, and repeatability.

• Over 7 years of experience in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics.

• Proven experience in driving adoption, value realization, or business transformation in intricate customer environments.

• Experience working with executive sponsors and senior business stakeholders.

• Exceptional written and verbal communication skills, including storytelling for executive audiences.

• Knowledge of audit, finance, accounting, risk, controls, or enterprise data workflows.

• Bachelor’s degree in Business, Accounting, Finance, Economics, Data, Information Systems, or a related discipline.

• Meet the requirements necessary to complete a full background check.

🏝️ Benefits

• May be eligible for bonus awards.