Customer Support, Virtual Assistant

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Address customer inquiries and support requests through email and various communication channels.

• Assist customers in troubleshooting fundamental technical problems, such as logging in, accessing platforms, setting up 2FA, navigating software, and screen sharing.

• Support customers through issues with patience and clarity.

• Collect information regarding issues and investigate problems prior to escalating when necessary.

• Deliver a friendly and reassuring customer experience.

• Participate in internal and client meetings, taking notes as needed.

• Organize incoming requests, follow-ups, and action items.

• Monitor tasks and ensure that essential follow-ups are completed.

• Provide general administrative organization and day-to-day business assistance.

• Help the business owner maintain organization and focus by managing routine requests.

• Review meeting transcripts and utilize AI tools such as Claude to identify action items and follow-ups.

• Convert unstructured information into clear, well-organized tasks.

• Leverage AI to enhance workflows and minimize manual administrative tasks.

• Explore and familiarize oneself with new AI and productivity tools as needed.

⛳️ Requirements

• Exceptional written and spoken English skills.

• Previous experience in customer support, virtual assistance, administration, or a related role.

• Comfortable troubleshooting basic technical challenges.

• Confident in navigating software, logins, 2FA, screen sharing, and online platforms.

• Strong communication and problem-solving abilities.

• Highly organized with a keen attention to detail.

• Patient and empathetic when assisting customers who may face technological challenges.

• Eager and quick to learn new systems and software.

• Able to work independently and take initiative.

• Experience with Salesforce (preferred).

• Familiarity with HubSpot (preferred).

• Experience using Monday.com (preferred).

• Proficiency with Microsoft Teams (preferred).

• Prior experience with AI tools such as Claude or ChatGPT (preferred).

• Background in supporting customers within the construction, technology, or consulting industries (preferred).

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• NO TRACKER. NO PROBLEM