Customer Support – Ticket Support – Gaming

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Provide ticket-based support to gamers.

• Offer outstanding customer service for a gaming brand.

• Resolve customer issues promptly and effectively.

• Navigate complex customer inquiries and provide valuable insights.

• Adhere to the company’s escalation policy.

• Self-schedule for 20 hours per week, including 7 hours on Saturday and/or Sunday.

• Operate within project hours from 4:00 AM to 7:00 PM Pacific Time, with a required window of 9:30 AM to 1:00 PM Pacific Time.

• Adjust schedules to meet specific client requirements, as timing may vary.

⛳️ Requirements

• Experience in high-volume customer service.

• Proficiency and fluency in English writing.

• Advanced typing skills with a minimum speed of 40 words per minute.

• Experience with web-based research.

• Familiarity with the company escalation policy.

• A dedicated desktop or laptop computer running Windows 11 or later.

• A minimum of 16 GB of RAM.

• An Intel 13th Gen Intel Core or Intel Core Ultra processor, or AMD Ryzen 7000 Series or Ryzen 8000 Series processor, or newer.

• Dual monitor setup.

• A reliable high-speed internet connection with a minimum download speed of 40 Mbps.

• A high-quality headset equipped with a noise-canceling microphone.

• A quiet, distraction-free workspace suitable for handling customer calls.

• Willingness to install the required ModSquad security software.

• Two-factor authentication (2FA) enabled on both computer and mobile device.

• Availability for 20 self-scheduled hours per week, including 7 weekend hours within the specified time frame.

• Fluency in English writing.

🏝️ Benefits

• Self-schedule for 20 hours per week.

• Primarily remote work opportunity.

• Chance to work on projects for reputable gaming brands.

• Networking opportunities with skilled professionals.

• Equal Opportunity Employer.