Customer Support / Success Professional

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Analyze, evaluate, and offer structured feedback on domain-specific documents.

• Maintain the quality, accuracy, and relevance of documents.

• Provide domain expertise for high-impact evaluation initiatives.

• Engage in projects aimed at training and improving AI systems.

• Collaborate with top-tier researchers.

⛳️ Requirements

• Minimum of a Bachelor’s degree.

• A minimum of 2+ years of professional experience in a relevant field.

• Background in customer support, service delivery, or customer success roles.

• Excellent analytical and written communication abilities.

• High proficiency in Excel, PowerPoint, and Word.

• Strong skills in document analysis and review.

• Keen attention to detail and capability to adhere to structured guidelines.

• Must reside in the United States, Europe, UK, or Canada.

• Must be capable of working as an independent contractor.

• H1-B and STEM OPT candidates are not eligible.

🏝️ Benefits

• Fully remote position.

• Flexible working hours—manage your own schedule.

• Weekly payments through Stripe or Wise based on services rendered.

• Project durations may vary based on requirements and performance.

• Competitive compensation.

• Opportunity to collaborate with leading researchers.

• Chance to influence the development of the next generation of AI systems.

• Referral bonuses of up to $640 for each successful referral, with no cap on the number of referrals (certain restrictions may apply).