Customer Support / Success Professional

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Review, evaluate, and provide structured feedback on specialized domain documents.

• Ensure the quality, accuracy, and relevance of documents.

• Contribute domain knowledge to high-impact evaluation initiatives.

• Engage in projects aimed at training and improving AI systems.

• Collaborate with top researchers in the field.

• Complete tasks independently while maintaining a flexible schedule.

⛳️ Requirements

• Minimum of a Bachelor’s degree.

• A minimum of 2 years of professional experience in a relevant field.

• Background in customer support, service delivery, or customer success roles.

• Strong analytical skills and excellent written communication abilities.

• High proficiency in Excel, PowerPoint, and Word.

• Exceptional document analysis and review capabilities.

• Keen attention to detail and the ability to adhere to structured guidelines.

• Must be located in the United States, Europe, the UK, or Canada.

• Must not require H1-B or STEM OPT sponsorship.

🏝️ Benefits

• Fully remote position.

• Flexible working schedule allowing for self-managed time.

• Weekly payments via Stripe or Wise based on services performed.

• Projects may be extended, shortened, or concluded early based on needs and performance.

• Competitive compensation.

• Opportunity to collaborate with leading researchers.

• Chance to influence the development of the next generation of AI systems.

• Up to $640 for every successful referral.

• No cap on referrals (certain restrictions may apply).

• Reasonable accommodations available upon request.