Customer Support & Success Assistant – Shopify Apps

This is a fully remote position, open to applicants in Austria.

📋 Description

• Outstanding communication abilities in both German and English.

• A strong technical inclination and a passion for digital products.

• Enjoy providing clear, comprehensible, and well-structured explanations.

• Exceptional written communication skills.

• A meticulous, dependable, and self-motivated approach to work.

• Eagerness to learn about Shopify, our applications, and common merchant inquiries.

• Capability to recognize recurring trends in support requests and offer suggestions for improvement.

• Prior experience with Shopify or its applications is particularly advantageous.

• Familiarity with support tools like Freshdesk or similar systems would be especially beneficial.

• Experience with Supademo, Help Center content, or product documentation would be especially valuable.

• Interest in SaaS, e-commerce, and digital workflows would be particularly helpful.

• Background in a similar support, Customer Success, or Operations position would be especially useful.

• No formal degree is necessary.

• Flexible working style; relevant initial experience is suitable for master’s students or part-time workers.

• Willingness to rapidly learn Freshdesk, Shopify Admin, Supademo, Slack, Linear, and Google Workspace.

⛳️ Requirements

• Excellent communication skills in German and English.

• Technical aptitude and an interest in digital products.

• Enjoy explaining things clearly, understandably, and in a structured way.

• Excellent written communication skills.

• Careful, reliable, and self-directed working style.

• Willingness to become familiar with Shopify, our apps, and typical merchant questions.

• Ability to identify recurring patterns in support requests and contribute improvement suggestions.

• Initial experience with Shopify or Shopify apps would be especially helpful.

• Experience with support tools such as Freshdesk or similar systems would be especially helpful.

• Experience with Supademo, Help Center content, or product documentation would be especially helpful.

• Interest in SaaS, e-commerce, and digital workflows would be especially helpful.

• Experience in a similar support, Customer Success, or Operations role would be especially helpful.

• No formal degree required.

• Flexible working style; initial relevant experience suitable for master’s students or part-time workers.

• Willingness to quickly learn Freshdesk, Shopify Admin, Supademo, Slack, Linear, and Google Workspace.

🏝️ Benefits

• Remote-first work with flexible scheduling.

• Opportunity to gain practical experience in the Shopify and SaaS sectors.

• Direct exposure to multiple digital products with an international merchant base.

• Varied responsibilities spanning support, documentation, tutorials, and product feedback.

• A small, focused team with short decision-making paths and close involvement with the product.

• Opportunity to help shape processes and content from the ground up.

• In-person meetings in Vienna or Graz by arrangement.

• Flexible scheduling.