Customer Support Specialist – L1

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Record all client inquiries in the task management system.

• Engage customers with targeted questions to swiftly identify the core issue.

• Deliver timely and precise responses to clients.

• Appropriately escalate unresolved matters to the relevant internal teams.

• Offer guidance to clients on utilizing the software effectively.

• Prioritize and oversee multiple open issues simultaneously.

• Handle and resolve requests received via email.

• Serve as the initial support contact for GeCo integration.

• Develop new instructional content for the knowledge base.

• Foster positive relationships with clients.

⛳️ Requirements

• Proficient in both written and spoken English and Arabic.

• Basic skills in computer and printer operation.

• Fundamental knowledge of local and global computer networks.

• Hands-on experience with Windows and Mac OS environments.

• Solid understanding of computer systems, mobile devices, and other technology products.

• Ability to identify and troubleshoot basic technical problems.

• Familiarity with CRM systems and a clear understanding of the workflows.

🏝️ Benefits

• Work at a truly international company with a global presence.

• Fully remote — work from any location.

• Comprehensive health insurance coverage.

• 2-2 work schedule (2 days on, 2 days off).