Customer Support Specialist – Global

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for customer escalations and ensure prompt, proactive resolutions.

• Collaborate with business leaders to comprehend their requirements and align beehiiv’s solutions with their objectives.

• Assist customers throughout their journey, from onboarding to ongoing support and renewal.

• Work in conjunction with internal teams to deliver optimal support.

• Champion customer needs and spearhead cross-functional initiatives across Sales, Product, and Support.

• Remove obstacles and aid users in achieving their intended outcomes.

• Develop and uphold comprehensive documentation and processes for users and internal operations.

• Create reusable resources such as prompts, macros, documentation, and small automations to enhance team efficiency.

⛳️ Requirements

• Over 3 years of experience in a comparable support position.

• Previous experience with Zendesk and various support tools.

• Exceptional customer relationship management abilities.

• Strong communication, listening, and writing skills.

• Technical problem-solving capabilities and a commitment to resolving user issues with care.

• Excellent organizational skills; capable of working independently with minimal guidance when required.

• Genuine enthusiasm for scaling an emerging platform.

• A sense of ownership in responsibilities.

• Experience in developing projects involving AI, such as prompts, workflows, or task automation.

• Background in working at an email platform is a significant advantage.

• Availability to work nights, weekends, and holidays; ideally one weekend day.

• Comfort with rapid iterations and frequent context changes.

• Proficiency in AI concepts.

• High standards for both speed and quality of work.

🏝️ Benefits

• Competitive salary.

• Stock options.

• Health, dental, and vision insurance.

• 401(k) employer match.

• Unlimited PTO (with a mandatory minimum of 10 days per year).

• Annual in-person team retreat.

• Unlimited book budget.

• Monthly Wellness Days.

• Flexible work support.

• Remote work arrangement.