Customer Support Specialist, German Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive customer support for employees placing lunch orders.

• Address delivery timings, order-related issues, feedback on food quality, queries regarding Vytal containers, platform inquiries, and any ordering complications.

• Provide support for office managers, HR departments, and administrative teams.

• Manage questions related to invoicing, changes in delivery schedules, reporting and insights on orders, as well as program setup and modifications, and operational escalations.

• Structure and enhance support workflows for efficiency.

• Aim to decrease response times and elevate resolution rates.

• Develop knowledge bases and internal documentation.

• Recognize and address recurring issues to eliminate their root causes.

• Utilize modern tools and AI to implement automations.

• Collaborate closely with operations, product, and logistics teams.

• Design and implement rapid, structured, automated, and scalable customer support systems.

⛳️ Requirements

• Native or fluent proficiency in German.

• Strong organizational skills and a process-oriented mindset.

• High level of ownership and accountability.

• A builder mentality with a passion for creating systems, workflows, and automations.

• Excellent attention to detail and operational discipline.

• Ability to maintain composure and focus on solutions during high-pressure situations.

• An inquisitive nature towards modern tools, automation, and AI.

• Technical curiosity is a significant advantage.

• Familiarity with Zendesk, Intercom, or HubSpot Service is advantageous.

• Experience with Notion is a plus.

• Knowledge of Zapier or n8n is beneficial.

• Experience with AI tools such as Claude and ChatGPT is a plus.

• Proficiency in spreadsheet analysis is beneficial.

• Previous experience in customer support, operations, or service management within startups or high-growth environments is preferred.

🏝️ Benefits

• Directly influence the daily experiences of thousands of users.

• Take ownership of a fundamental operational function.

• Opportunity to design the support systems for a rapidly growing company.

• Work at the convergence of operations, food, and technology.

• Enjoy a high degree of autonomy and responsibility.

• Thrive in a fast-paced, ambitious environment where execution is key.

• Be part of a mission-driven and long-term oriented culture.

• Experience a strong sense of teamwork.

• Engage in open, proactive, and respectful communication.

• Maintain a reliable and committed working style.

• Foster a mindset of continuous learning and improvement.

• Achieve personal growth through hands-on learning and constructive feedback.

• Embrace a customer-centric approach.