Customer Support Specialist, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist customers in exploring and utilizing the features of the Autenti SaaS platform and its services.

• Address customer inquiries and issues through email, chat, and phone communication.

• Play a role in enhancing customer service standards.

• Determine the root causes of reported issues.

• Work collaboratively with internal teams to resolve these root causes.

• Develop and maintain knowledge-base articles.

⛳️ Requirements

• Prior experience in customer-facing positions within SaaS or e-commerce sectors.

• Strong problem-solving abilities and confidence in managing customer requests.

• Proficiency in German at a professional working level (both spoken and written).

• English proficiency at a minimum B2 level.

• Capability to convey complex issues in a clear, straightforward, and comprehensible manner.

• Ability to translate technical terminology into everyday, user-friendly language.

• Basic understanding of Postman and APIs is advantageous.

🏝️ Benefits

• Employment contract (UoP).

• Multisport card.

• Private medical care.

• Fully remote work or a hybrid model available in Kraków or Warsaw.

• Compensation for on-call duties outside standard working hours, following a predefined schedule.

• Comprehensive onboarding process.

• Supportive and experienced team environment.

• Opportunity to work within a small, close-knit support team.