Customer Support Specialist – Forex

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Oversee the company's communication platforms, which include live chat, emails, and phone interactions.

• Evaluate and address customers’ needs to guarantee a high level of satisfaction.

• Respond to inquiries from prospective clients and current customers via phone, chat, email, and client portal.

• Deliver prompt and precise support to clients within designated time frames.

• Regularly update and maintain CRM records with details of customer interactions and actions taken.

• Collaborate with internal teams by creating and assigning tasks for inquiries that need further investigation.

• Follow up with clients and arrange callbacks to ensure resolution and enhance customer satisfaction.

• Operate both independently and as part of a team.

• Comply with standard operating procedures and company policies.

⛳️ Requirements

• Demonstrated experience in a customer support or client service position.

• Prior experience or knowledge of Forex trading or financial markets is a significant advantage.

• Exceptional command of both spoken and written English and Thai.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Strong verbal communication skills coupled with active listening capabilities.

• Ability to thrive under pressure and meet strict deadlines.

• Outstanding communication, problem-solving, and presentation skills.

• Willingness to work on a weekly rotating shift schedule, which may include morning, afternoon, and night shifts in the near future.

🏝️ Benefits

• Competitive salary along with KPI bonuses.

• Night shift allowance.

• Opportunities for professional growth.

• Collaborative team environment.

• Access to a modern tech stack.

• Meaningful autonomy in addressing challenges.

• Clear pathways for personal and professional development.