Customer Support Specialist, Dutch-Speaking

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver extensive after-sales assistance through email and chat channels, with occasional phone support.

• Address customer concerns related to order delivery delays, missing or damaged products, and exchanges.

• Perform back-office administrative tasks utilizing various software tools and CRMs.

• Interact with customers on social media platforms for specific regional markets as needed.

• Uphold high standards of quality and customer satisfaction in all communications.

⛳️ Requirements

• Native or C1-level proficiency in Dutch.

• B2-level English for internal communication and usage of tools.

• Strong proficiency in PC skills.

• Competence in MS Office applications.

• Typing speed of at least 25 WPM (30 WPM preferred) with a minimum accuracy of 85%.

• Previous experience in customer service, sales, or high-volume support roles is advantageous, though not mandatory.

• Exceptional written communication skills.

• Ability to multitask effectively.

• A solution-oriented approach to problem-solving.

• Must reside in or be willing to relocate to Greece.

🏝️ Benefits

• Monthly productivity bonus of up to €150/month based on performance.

• Comprehensive relocation support package available.

• Extensive training and ongoing professional development.

• Opportunity to acquire experience in a diverse, international environment.