Customer Support Specialist – Dog Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients with inquiries regarding programs and services.

• Provide support to trainers and clients through various communication channels.

• Address and resolve issues effectively and professionally.

• Keep detailed case notes and follow-up records.

• Facilitate communication between clients, trainers, and internal teams.

• Acquire knowledge of and uphold Dog Academy program standards.

• Assist clients and trainers via phone, chat, and video.

• Deliver exceptional client service and support for dog-training programs.

⛳️ Requirements

• Experience in customer support, client services, or call center roles.

• Excellent written and verbal communication skills.

• Comfortable providing support to customers through phone, chat, and video.

• Capability to navigate multiple systems while keeping accurate records.

• Strong judgment, organizational skills, and time management abilities.

• Dependable high-speed internet connection and a professional remote workspace.

• Candidates must complete a brief online assessment via TestGorilla prior to interview consideration.

• Availability to work 40 hours per week within the hours of 8 AM–9 PM CST.

🏝️ Benefits

• Fully remote work setting.

• Employment that directly benefits dogs, their owners, and trainers.

• Collaborative team environment and comprehensive training.

• Health, dental, vision, life, and disability insurance.

• 401(k) matching program.

• Paid time off.