Customer Support Specialist, Day Shift

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage first-line customer and internal user inquiries through chat, email, and occasionally phone in English.

• Offer consultations on Cloud, CDN, Hosting, AI, and various other products and services.

• Troubleshoot technical issues using technical diagnostics.

• Gather information regarding customer and user incidents.

• Escalate issues to higher tiers of technical support when necessary.

• Follow a rotating schedule of two consecutive day shifts followed by two days off.

⛳️ Requirements

• Over 1 year of experience in Technical Support.

• Strong knowledge of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient in hardware and software diagnostics (such as reading logs).

• English proficiency at level B2 or above.

• Exceptional customer advocacy and interpersonal skills.

• Strong problem-solving capabilities.

• Quick learner, well-organized, and a collaborative team member.

• Responsible, courteous, and optimistic with excellent communication skills.

• Capable of explaining complex ideas clearly and simply.

• Adept at task prioritization.

• Experience with Cloud, CDN, or Hosting is preferred.

• Familiarity with Linux and API is a plus.

• Availability to work two consecutive 07:00–19:00 day shifts followed by two days off, including a 1-hour break.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office work based on your role.

• Work from anywhere in the world for up to 45 days each year.

• Private medical insurance for you and your family.*

• 5 additional vacation days.*

• Extra fully paid sick leave days.*

• Financial allowance for significant life events and birthdays.

• Language classes.

• Modern office environment featuring free snacks, drinks, and entertainment options.*

• Team sports activities.*